Annie Johnson
Temple,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.Competent Server Trainer offering 10 years of food service experience in fine dining restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and finishing dishes for new employee development. Great costumer service skills. To seek and maintain fulltime position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking work from home position. Offering excellent communication and good judgment
Dedicated driver with exceptional customer service skills, known for effective communication and organization. Proven ability to manage logistics and train team members, ensuring timely deliveries and high customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
McGuire Transportation
Temple, TX
02.2026 - Current
- Coordinated transportation logistics to optimize delivery schedules and routes.
- Monitored vehicle locations using GPS tracking systems to ensure timely arrivals.
- Communicated with drivers to provide real-time updates and resolve issues promptly.
- Managed dispatch operations, ensuring compliance with safety regulations and company policies.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Driver
Swift Transportation
Temple, TX
06.2023 - 12.2025
- Worked for a subcontract through Walmart Distribution.
- Delivered merchandise to Walmart's all across Texas.
- Made multiple stops and and backings throughout the day.
- Responsible for making sure every pallet reached the correct destination.
- Customer service.
- Highly organized and on time.
- Class A CDL with no restrictions.
Waitress Trainer
BJ's Restaurant & Brewhouse
Temple, TX
11.2018 - 03.2024
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided continuous evaluation and feedback to server employees.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Waitress
Star Cinema Grill
Baytown, TX
03.2018 - 03.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Checked identification for minimum age for sale of alcoholic beverages.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took drink orders.
- Inspected dishes and utensils for cleanliness.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Informed customers about daily and seasonal specials.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Met with chef to review daily specials and menu changes.
Education
High School Diploma -
Atascocita High School
HumbleSkills
- Customer service
- Communication skills
- Team player
- Highly organized
- Multitask
- Tech admin
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
Certification
Class A CDL
Timeline
Dispatcher
McGuire Transportation
02.2026 - Current
Driver
Swift Transportation
06.2023 - 12.2025
Waitress Trainer
BJ's Restaurant & Brewhouse
11.2018 - 03.2024
Waitress
Star Cinema Grill
03.2018 - 03.2024
High School Diploma -
Atascocita High School