Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Tanika Ellington

Tolleson,AZ

Summary

Highly-motivated and enthusiastic employee with desire to take on new challenges and learn and grow. Strong work ethic, adaptability, and exceptional interpersonal and teamwork skills. Adept at working effectively unsupervised and quickly mastering new skills and being continually productive.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Dispatcher

People Ready Staffing
Phoenix, Arizona
01.2023 - 05.2024
  • Updated records of driver locations, delays, and cancellations.
  • Maintained logs of all incoming calls and assigned tasks.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Greeted visitors warmly upon arrival at the office premises.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Maintained confidential records and files related to executive operations.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Managed daily invoices, reports and proposals.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Leveraged word processing software to create proposals, letters and memos.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Coordinated multiple schedules using online calendaring system.
  • Prepared invoices and drafted memos for executives.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Took detailed notes in meetings and disseminated information afterward.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Ensured compliance with safety regulations and company policies.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Provided timely updates to customers regarding their orders or requests.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Participated in team meetings discussing changes in procedures or processes.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Tracked changes in computer system to keep records current and accurate.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Managed daily delivery and work schedules to maximize coverage.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Addressed questions, problems or requests for service or equipment.
  • Documented services performed, operations information, and dispatch details in system.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.

Executive Assistant

The Young Agency
Phoenix, AZ
03.2023 - 11.2023
  • Maintained confidential records and files related to executive operations.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Facilitated communication between different departments within organization.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Greeted visitors warmly upon arrival at the office premises.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Managed daily invoices, reports and proposals.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Leveraged word processing software to create proposals, letters and memos.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Delivered optimal administrative, customer service and case management support.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Took detailed notes in meetings and disseminated information afterward.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Coordinated multiple schedules using online calendaring system.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Prepared invoices and drafted memos for executives.
  • Researched and prepared information for presentations to high-level executives.

Education

Some College (No Degree) - Journalism

University of Arizona
Tucson, AZ

Skills

  • Strong communication
  • Teamwork
  • Microsoft Office/Outlook
  • Data Entry
  • Flexibility
  • customer service
  • Schedule Management
  • Customer Relationship Management
  • Service Coordination
  • Customer Relations
  • Updating logs
  • Critical thinker
  • Schedule Coordination
  • [Software] Proficiency
  • Stress Tolerance
  • Database Maintenance
  • Database updates
  • Service planning
  • Invoice Processing
  • Administrative Support
  • Database Management
  • Scheduling
  • Business Writing
  • Presentation Development
  • Report Writing
  • Meeting planning
  • Quality Control
  • Technical Support
  • Customer Service
  • Policy Enforcement
  • Bookkeeping
  • Interpersonal Communication
  • Information confidentiality
  • Phone Etiquette
  • Appointment Setting
  • Customer Service-Oriented
  • Professional and mature
  • Meticulous attention to detail

Affiliations

  • writing music
  • taking walks
  • playing sports
  • researcher of health and nutrition
  • spiritual researcher

Accomplishments

  • leadership academy
  • ROP certificate

Certification

  • whole life insurance license
  • food handlers

Languages

Spanish
Limited

References

References available upon request.

Timeline

Executive Assistant

The Young Agency
03.2023 - 11.2023

Dispatcher

People Ready Staffing
01.2023 - 05.2024

Some College (No Degree) - Journalism

University of Arizona

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Tanika Ellington