MACKENZIE TAYLOR
Williamstown
Summary
Motivated and looking to obtain new, challenging position. Works well under pressure, adaptable, and ready to be strong team player.
Overview
5
5
years of professional experience
Work History
Dispatcher
COPS Monitoring
Williamstown, NJ
04.2024 - Current
- Assisted in training new dispatch staff on operational procedures and system navigation.
- Respond to incoming calls from subscribers needing assistance.
- Dispatch first responders when necessary.
- Provide good customer service
Sales Associate
Marshalls
Turnersville, New Jersey
07.2021 - 2022
- Resolved customer concerns using strong communication and conflict management skills.
- Checked sister stores and online options to locate items for customers.
- Helped customers navigate store, complete sales, and process returns.
- Built attractive displays and merchandised products.
- Assisted customers with sales and service needs.
- Assisted with receiving, pricing and merchandising.
Greeter
Walmart
Turnersville, New Jersey
04.2021 - 06.2021
- De-escalated customer conflicts with calm style and expert communication skills.
- Observed register transactions and reported suspicious activities to loss prevention team.
- Welcomed guests through friendly conversation and knowledgeable support.
- Checked bags of individuals exiting and entering premises.
- Assisted guests with locating missing family members, friends and lost personal articles.
- Assisted guests with electric carts.
Education
High School -
Williamstown High School
Williamstown, New Jersey06-2022
Skills
- Strong communication
- Food packaging and bagging
- Service-oriented
- Merchandising
- Cash handling
- Ability To Multitask
- Conflict resolution
- Customer service
- Decision-making
- Active listening
- Stress tolerance
Timeline
Dispatcher
COPS Monitoring
04.2024 - Current
Sales Associate
Marshalls
07.2021 - 2022
Greeter
Walmart
04.2021 - 06.2021
High School -
Williamstown High School