Jana Short
Blountsville,AL
Summary
Focused 911 dispatcher bringing over fifteen years of experience in this field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders.
Overview
15
15
years of professional experience
Work History
911 Emergency Dispatcher
Chenega Security & Protective Services
08.2024 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
911 Telecommunicator & Public Outreach Officer
Blount County 9-1-1
05.2010 - 06.2023
- Worked twelve hour shifts scheduled and uncheduled with overtime as needed
- Determined necessary response to callers based on situational details, dispatched appropriate services
- Prioritized situations based on factors such as current injuries, weapons involved, and potential for further danger
- Prepared paperwork and announcements such as BOLOs for officers
- Answered all emergency and non-emergency calls for Blount County and Leeds Police/Fire
- Educated the public on necessary 911 protocols and coordinating emergency related events
911 Telecommunicator
Marshall County Sheriff's Office
02.2011 - 11.2013
- Answered emergency and non-emergency lines for all law enforcement within county jurisdiction of Marshall County, AL
- Processed and prioritizing those calls/complaints for law enforcement
- Coordinated all incidents that require outside agencies, such as state troopers or life-flight, and any additional support
- Worked as receptionist for walk-ins for in person reports at the Sheriff's Office
- Optimized productivity to ensure on-time emergency response and life support
Education
High School Diploma -
J. B. Pennington High School
Blountsville, AL05.2006
Skills
- Stress Tolerance
- NCIC Certified
- EMD Certified
- CPR Certified
- ECP Certified
- Firefighting Protocols
- Public Safety Awareness
- Incident Command
- Data Entry
- Emergency Response Procedures
- Call Routing
- Basic Life Support BLS
- Call Records Maintenance
- Information Relay
- Information Security
Timeline
911 Emergency Dispatcher
Chenega Security & Protective Services
08.2024 - Current
911 Telecommunicator
Marshall County Sheriff's Office
02.2011 - 11.2013
911 Telecommunicator & Public Outreach Officer
Blount County 9-1-1
05.2010 - 06.2023
High School Diploma -
J. B. Pennington High School
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