Karen Posten
Clermont,GA
Summary
I have been an E-911 communications officer for 32 years working for several agencies. I briefly also worked in the medical field. I have worked with the public for 32 years, sometimes in the most vulnerable and scariest times of their life. I have worked hand in hand with Police officers. and firefighters responding to calls. I am wanting to leave the”emergency “ side of helping the public after 32 years. I want to move on to a career that will still allow me to keep helping the public. I am very detailed oriented and a fast learner and take pride in what I do.
Overview
30
30
years of professional experience
Work History
E-911 Communications Officer
Lumpkin County Sheriff's Office
Dahlonega , Georgia
03.2023 - Current
- Answered emergency and non emergency phone lines.
- Dispatched Police, Fire & EMS units to emergency and non emergency calls
- Ran vehicle and person information on the Georgia Crime Information database.
- EMD medical calls before units arrived on scene
- Maintained ultra-high frequency, high frequency and radioteletype communication circuits.
Intake Coordinator
AbbyCare Medical Clinic
Woodstock , GA
08.2020 - 01.2023
- Answered multi line phone system
- Created new patient charts
- Scheduled appointments for patients
- Requested and entered medical records into patient’s chart's.
- Adhered to confidentiality guidelines when handling sensitive information about patients.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
E-911 Communications Officer
Lumpkin County Sheriff's Office
Dahlonega
07.2014 - 09.2019
- Answered emergency and nonemergency phone lines.
- Dispatched police fire and EMS to emergency and nonemergency calls
- Entered vehicle and person data into the Georgia Crime Information database and advised officers of returns.
- EMD calls until emergency personnel arrived on scene
- Handled classified information
E-911 Communications Officer
Dawson County Sheriff's Office
Dawsonville, Georgia
08.2005 - 07.2014
- Answered emergency and non emergency phone lines
- Dispatch police, fire, and EMS to emergency and non-emergency calls
- EMD medical calls till emergency personnel arrived on scene.
- Entered vehicle and person data into the Georgia Crime Information database and relayed this classified information back to officers.
- Supervised and trained other communication officers
Communications Officer
Alpharetta City Police Department
Milton, Georgia
02.1995 - 06.2005
- Answered emergency and non-emergency phone lines
- Dispatched police fire and EMS to emergency and nonemergency calls
- Entered vehicle and person data into Georgia Crime Information database and returned sensitive information to units
Education
GED -
Chattahoochee Technical College
Marietta, GA06-1988
Skills
- Type 55-60 won
- 32 years of customer service experience
- Supervisor I and II certified
- Communications officer certified
- Communications Training officer certified
- EMD certified
- Organizational skills
- Crisis communications experience
- Multitasking Abilities
- Data entry
- Interpersonal skills
Timeline
E-911 Communications Officer
Lumpkin County Sheriff's Office
03.2023 - Current
Intake Coordinator
AbbyCare Medical Clinic
08.2020 - 01.2023
E-911 Communications Officer
Lumpkin County Sheriff's Office
07.2014 - 09.2019
E-911 Communications Officer
Dawson County Sheriff's Office
08.2005 - 07.2014
Communications Officer
Alpharetta City Police Department
02.1995 - 06.2005
GED -
Chattahoochee Technical College