ALVARO PATINO TELLEZ

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Managed crisis situations effectively while minimizing disruption to daily operations.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Drove revenue growth by expanding product offerings and identifying new market opportunities.

Delivered the top (GWP) and bottom line (UW profit) results for Technical Lines, Property and Construction business within the region, securing a profitable and sustained underwriting result. Implement the governance framework, controls and underwriting guidelines to be aligned with the Group’s policy. Handled a portfolio of GWP $140m.

· Gross Premium growth 50% in 2021, well above original Budget.

· Elaboration, implementation, and fulfillment of budgets and strategic plans for the accomplishment of goals.

· Consolidate the company as a leader in the Tech Lines market in Latin America

· Supported the governance controls, underwriting guidelines and technical audit reviews

Started-up the Representative Office for Starr Indemnity and Liability Company in Colombia, Mexico and Peru.

Deliver the top (GWP) and bottom line (UW profit) results for all lines of business within General Insurance, securing a profitable and sustained underwriting result. Implemented the governance framework, controls, and underwriting guidelines to be aligned with the Group’s policy. Handled a portfolio of GWP $350m.

· Gross Premium growth 85% in 2014 and 57% in 2015, well above original Plan

· Profitability grew 135% in 2014 and 437% in 2015

· Expense Ratio reduced by 4.5 percent points (42.5% vs 47%) and Combined Ratio improved by 9 percent points.

· Implemented the governance controls, underwriting guidelines, technical audit reviews and new pricing tools

· Designed the underwriting structure, products and wordings for Colombia office

Started up the insurance operation in Colombia

Administered and monitored underwriting governance, guidelines and financial plan for Property line of business in Latin America. Reviewed profit/growth results and trends, recommended and implemented action plans to produce profitable underwriting results. Worked through field offices as well as brokerage community.

· Achieved a premium CAGR of 15% in 7 years with a total volume of GWP $658m in 2014

· Implemented a cat modeling tool in the region to evaluate the impact of PML in the portfolio

· Reduced of cat accumulations in Chile by 50% through the implementation of different action plans

· Diversified the portfolio mix and achieved a portfolio balance of 50-50 between cat and non-cat countries

Managed the underwriting and commercial relationship for Property and Engineering Lines business in Mexico, with full P&L accountability. Delivered the Top (GWP) and Bottom line (UW profit) results.

· Achieved a premium growth of 40% in comparison to 2004

· Combined ratio of 80%, achieving the lowest loss ratio in the last 10 years

· Natural catastrophe accumulations (Earthquake & Windstorm) grew only 5%, lower than original plan

All recommendations coming out from the technical audit review were fully implemented

Supported the underwriting of large and complex accounts of Property in Colombia, Ecuador and Puerto Rico in the local offices. Prepared and delivered the business plan to achieve the financial results agreed with the top management.

· Achieved a premium growth of 20% in comparison to 2003

Controlled the integrity of underwriting process to secure a profitable result, the Combined ratio achieved by the end of the year was 87%

Administered and monitored underwriting governance, guidelines and financial plan for Property & Casualty in Chile. Reviewed profit/growth results and trends, recommended and implemented action plans to produce profitable underwriting results. Managed the relationship with brokerage community and clients,

· Achieved a growth premium of 35%

· Implemented a cat modeling tool and monitored cat accumulations through the implementation of periodic reports

· Reduced of cat accumulations by 50%

Reduced the volatility of the portfolio through diversification of target industry segments and growing in lines with low or no exposure to earthquake events.

Managed the underwriting and commercial relationship for all lines of business in general insurance, with full P&L accountability. Delivered the Top (GWP) and Bottom line (UW profit) results. Defined and negotiated the reinsurance treaties for the company.

· Responsible for a GWP US$ 56MM portfolio (life and non-life) mainly composed by local medium to small accounts.

· Supervised a team of 35 people, which was formed by underwriters, sales account executives and customer service representatives.

· Controlled the integrity of the underwriting process and new product development.

· Implemented necessary corrective measures to ensure underwriting profit of the portfolio. Achieved an average loss ratio below 60% for the past 5 years.

· Analyzed and evaluated reinsurance and insurance statistics for the business. Managed and designed reinsurance treaties and facultative programs of the company.

• Led a team of underwriters to achieve consistent revenue growth and profitability targets.
• Strengthened internal controls by developing comprehensive policies that emphasized transparency and accountability in all department activities.
• Negotiated reinsurance contracts to reduce exposure while maintaining competitive pricing structures.
• Cultivated strong relationships with brokers, agents, and other stakeholders to drive business growth and maintain market presence.

· Responsible for underwriting Property and Engineering Lines (Machinery Breakdown, CAR/EAR, Electronic Equipment) underwriting in Colombia, Panama and Ecuador.

· Elaboration, implementation, and fulfillment of budgets and strategic plans for the accomplishment of goals.

Co-ordination and management of the claims division in the lines of Property and Engineering Lines

· Underwriting (insurance and/or reinsurance) of businesses in Colombia: including buildings and civil engineering works, the erection of power station and factories (petrochemicals, iron and steel). Risks involved in Machinery breakdown, loss of profit, electronic equipment and contractors plant and equipment.

· The underwriting of all types of electric utilities; in the generation, transmission and distribution.

Chief underwriter in the lines of Construction All risk, Erection All risk, Contractors Plant and equipment, Machinery Breakdown and Third Party Liability.

· Visiting different industrial plants and/or premises

· The analysis of engineering risks, establishing the maximum probable loss in each plant and/or factory.

· The evaluation of engineering risks associated with each industrial plant and the carry out of engineering reports and the analysis.