Adria Hernandez
Miami
Summary
Dynamic professional with a strong background in operations management and staff training. Skilled in patient coordination and customer service, consistently ensuring compliance with health regulations and enhancing overall service delivery. Detail-oriented manager with experience in food and beverage operations. Known for effective team management and commitment to quality service, driving compliance and customer satisfaction through proactive inventory management and staff development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Hilton
Miami
03.2021 - Current
- Managed daily operations of food and beverage department.
- Oversaw inventory management and supply chain coordination.
- Trained and mentored staff on service standards and protocols.
- Ensured compliance with health and safety regulations consistently.
Patient Access Representative
Palmetto General Hospital
Hialeah
02.2019 - 01.2021
- Registered patient information into electronic health record systems.
- Assisted patients with insurance verification and benefits explanation.
- Coordinated appointment scheduling for multiple departments and specialties.
- Managed inbound calls, addressing patient inquiries and concerns promptly.
File Clerk
Neoris
Miami
12.2014 - 01.2019
- Organized and filed documents to maintain efficient record management.
- Scanned and digitized records for easy access and retrieval.
Education
Associate of Science - Dental Hygiene
FNU
Miami06-2017
High School Diploma -
South Miami Senior High School
Miami05-2014
Skills
- Time management
- Team leadership
- Effective communication
- Quality assurance
- Staff training
- Service excellence
Certification
- CPR
- ServSafe
- Tips
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Food and Beverage Manager
Hilton
03.2021 - Current
Patient Access Representative
Palmetto General Hospital
02.2019 - 01.2021
File Clerk
Neoris
12.2014 - 01.2019
Associate of Science - Dental Hygiene
FNU
High School Diploma -
South Miami Senior High School
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