NAIYANA VONGFUFUANGKHAJORN
Pakkred,Thailand
Summary
Dynamic and results-oriented professional with extensive experience in food and beverage management, emphasizing exceptional guest experiences and operational excellence. Proven ability in team leadership, staff training, and ensuring compliance with safety regulations. Track record in driving sales and enhancing customer relationships, with a focus on inventory management and cost control.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager, Food & Beverage Manager
Rich26 CO.,LTD
02.2024 - 06.2024
- Managed daily operations including scheduling and budgeting, demonstrating strong organizational and multitasking skills.
- Coached and motivated team members to drive sales and deliver exceptional customer service, enhancing guest experiences.
- Monitored safety standards and enforced compliance with health regulations, reducing workplace hazards.
- Mentored new employees on company policies and procedures, ensuring effective training and development.
- Resolved customer complaints quickly and efficiently, achieving high customer satisfaction ratings above 95%.
- Crafted and developed unique cocktail recipes that enhanced the establishment's offerings and guest engagement.
Cabin Crew, Agent 2 Retail and OEM Sales
Thai Airways International.Co.,LTD
01.2001 - 05.2022
- Ensured compliance with safety regulations and procedures while providing exceptional service to customers.
- Demonstrated flexibility in adapting to various situations during flights, including managing medical emergencies.
- Utilized problem-solving abilities to quickly address and resolve passenger issues, ensuring satisfaction.
Cabin Crew Member
Jalways Airlines
07.2000 - 12.2000
- Performed pre-flight checks, ensuring all safety equipment was functioning properly before departure.
- Provided efficient assistance to passengers during boarding and throughout the flight, enhancing customer service.
Translator and Interpreter
Central Departmentstore
11.1999 - 02.2000
- Facilitated accurate communication between staff and non-English speaking clientele, enhancing service delivery.
Education
Bachelor of Business Administration - Accounting
Assumtion University
10.1999
Diploma in Nursing -
Srimahasarakam Nursing school
10.1995
Skills
- Food and beverage management
- Inventory management
- Team leadership
- Staff training and development
- Relationship building
- Complex problem-solving
- Decision-making
- Negotiation
- Customer service excellence
- Cost control
- Emergency response
- Sales techniques
- Time management
- Safety procedures
- Marketing & Promotion
- Customer relationship management (CRM)
Certification
- Certification of International Bartender Course from Bartender School
- Certification of Mixology Course from European Bartender School
- Certification of Mixology workshop from Nailert Butler Academy
Timeline
Manager, Food & Beverage Manager
Rich26 CO.,LTD
02.2024 - 06.2024
Cabin Crew, Agent 2 Retail and OEM Sales
Thai Airways International.Co.,LTD
01.2001 - 05.2022
Cabin Crew Member
Jalways Airlines
07.2000 - 12.2000
Translator and Interpreter
Central Departmentstore
11.1999 - 02.2000
Diploma in Nursing -
Srimahasarakam Nursing school
Bachelor of Business Administration - Accounting
Assumtion University