Alvaro Javier Hernandez Leiva

Entered workforce following high school completion, undertaking various construction assignments including replacement of windows and doors, siding work, painting, carpentry, and housing renovations while gaining over four years of full-time expertise

• Part-time passenger service agent at Dulles Airport, Washington D.C. for Avianca Airlines, providing exceptional customer service with 8 months of experience.
• Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.

• Initiated role in Feb 2024 as temporal part-time cabin cleaning agent at Ronald Reagan National Airport, overseeing cleaning of aircraft interiors awaiting maintenance.

Coordinated part-time building supervision during summer break, ensuring timely task completion by colleagues. Managed assignments for absent staff to maintain workflow efficiency. Concluded tenure upon resumption of academic commitments.