Alvin Davis
It Specialist/Network Engineer
Ruther Glen,VA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
CDL DELIVERY DRIVER
McLane
03.2013 - Current
- Inspect Tractor Trailer twice daily
- Deliver to multiple customer accounts and provide superior customer service
- Ensure the accuracy of paperwork for merchandise
- Completed on-time deliveries by choosing the best and most efficient routes
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries
- Managed customer inquiries and complaints in a polite and professional manner
- Operated trucks to deliver loads as far as 350 miles from home location
IT SPECIALIST JR. / JR. NETWORK ENGINEER
MD Tech Solutions
03.2019 - 12.2020
- Performed troubleshooting for Juniper, Cisco, and packet analysis
- Integrated fixed wireless connectivity into facilities requiring high-speed networks
- Established robust infrastructure and data capacity for new applications
- Applied tier-isolation best practices to support multi-tier architectures
- Installed, supported and maintained company hardware and software infrastructure according to best practices
- Analyzed, troubleshot and enhanced network performance to drive efficiency
- Diagnosed network problems involving combination of hardware, software, power and communications issues
CONTRACTOR
CIA and FBI
05.2012 - 03.2014
- Armed Government Security (Top Secret clearance (TS/SCI) with a polygraph)
- Responsible for management of issued weapon
- Verified individuals entering confidential access points had proper credentials
- Created passes for individuals with missing badge
- Responsible for video surveillance and securing access to restricted locations.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards
- Responded quickly to incidents and assessed active situations for security concerns
Armed Security Officer
Wackenhut Security/DOD
02.2011 - 06.2012
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards
- Controlled access to property to secure facility and grounds from unauthorized entry
CDL DELIVERY DRIVER
Fredericksburg Distribution Company
10.2009 - 01.2011
- Inspected Tractor Trailer twice daily
- Delivered to accounts
- Ensured accuracy of paperwork for merchandise
- Collected money from accounts, also deposited to banks
- Registered inventory that was returned with the warehouse
- Submitted all paperwork including deposits and any special notes to the main office
- Operated vehicle safely in highly congested areas with no traffic violations
CUSTOMER SERVICE / SALES
LAMONT, DAVIS
11.2004 - 09.2008
- Analyzed inventory in stock for numerous products, take product orders
- Managed multi-accounts 50+
- Communicated and collaborated with management daily
- Promoted new products and services to existing customers, driving revenue growth and satisfaction
- Stocked, organized, and assembled displays
- Built client list and strengthened customer relationships through consistent communication via phone and internet
CABLE INSTALLER/ COMPUTER TECHNICIAN
WCC Cable Telecommunications
01.2003 - 10.2004
- Commercial and Residential installer, Network planning, Continuous improvement
- Communicated with customers, which included sales, explaining installs, rules and regulations
- Routed cable throughout residential homes and commercial businesses
- Installed cable boxes on televisions sets
- Installed modems on computers
- Provided customer education on all equipment installed
- Trained new hires
- Installed NIC (Ethernet cards) in computers for customers
- Made sure computers had connectivity to internet
- Routed CAT 5 cables
INSTALLER/ CERTIFIED TRAINER/ COMPUTER TECHNICIAN
CABLE, Baker Installations
07.1998 - 12.2002
- Commercial and Residential installer, Network planning, Continuous improvement
- Communicated with customers, which included sales, explaining installs and rules and regulations (Customer Service)
- Routed cable throughout residential homes and commercial businesses which included wall-fishing through interior and exterior walls
- Responsible for trouble calls, assisted customer over the phone or at the home
- Installed cable boxes and modems
- Installed NIC (Ethernet cards) in computers for customers
- Made sure computers had connectivity to internet
- Routed CAT 5 cables
- Trained new hires
- Inspected other technician jobs for compliance to standards and regulations as a Quality Control Inspector
Education
Some College (No Degree) - General Studies
Germanna Community College
Fredericksburg, VAHigh School Diploma -
Liberty High School
Bealeton, VA06.1997
Skills
- Networking abilities
- Local Area Network (LAN) Engineering
- Helpdesk call support
- Hardware upgrades
- Desktop support
- Incident Response Management
- Data security
- Datacenter network implementations
- Security operations experience
- Commercial driving
- Customer relations understanding
- Troubleshooting skills
Timeline
IT SPECIALIST JR. / JR. NETWORK ENGINEER
MD Tech Solutions
03.2019 - 12.2020
CDL DELIVERY DRIVER
McLane
03.2013 - Current
CONTRACTOR
CIA and FBI
05.2012 - 03.2014
Armed Security Officer
Wackenhut Security/DOD
02.2011 - 06.2012
CDL DELIVERY DRIVER
Fredericksburg Distribution Company
10.2009 - 01.2011
CUSTOMER SERVICE / SALES
LAMONT, DAVIS
11.2004 - 09.2008
CABLE INSTALLER/ COMPUTER TECHNICIAN
WCC Cable Telecommunications
01.2003 - 10.2004
INSTALLER/ CERTIFIED TRAINER/ COMPUTER TECHNICIAN
CABLE, Baker Installations
07.1998 - 12.2002
Some College (No Degree) - General Studies
Germanna Community College
High School Diploma -
Liberty High School
certifications
Security+
CASP+
certifications
Security+
CASP+