Alvin Gooley
Bentonville,AR
Summary
Results-driven professional with a strong work ethic and excellent communication skills, experienced at Glad Manufacturing as a Technical Machine Operator. Proven track record in enhancing product quality and customer satisfaction through effective problem-solving and meticulous attention to detail. Skilled in machinery operation and committed to workplace safety and teamwork.
Overview
12
12
years of professional experience
Work History
Technical Machine Operator
Glad Manufacturing
Rogers, AR
07.2024 - 01.2026
- Operated machinery to produce high-quality products efficiently and consistently.
- Monitored equipment performance and performed routine maintenance to ensure optimal operation.
- Collaborated with team members to maintain a safe and clean work environment.
- Conducted quality checks on finished products to uphold company standards.
Customer Relations Specialist
Walmart
Bentonville, AR
01.2019 - 11.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Served as a liaison between technical support teams and customers to ensure timely problem resolution.
- Logged call information and solutions provided into internal database.
- Regularly exceeded individual performance metrics while contributing positively to overall team goals.
- Collaborated with team members to enhance customer service processes and improve satisfaction rates.
- Executed daily administrative tasks, maintaining organized records of customer interactions and feedback.
- Implemented follow-up procedures to ensure resolution of issues and foster positive relationships with clients.
- Utilized CRM software to track engagements, analyze data, and streamline communication efforts.
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
Costomer Service/Quality Assurance Specialist
Star Teck Marketing
Hot Springs, AR
02.2014 - 07.2018
- Implemented process improvements that enhanced product reliability and reduced defect rates.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Enhanced user experience, meticulously testing for usability and accessibility standards.
- Reported problems and concerns to management.
- Conducted data review and followed standard practices to find solutions.
Education
High School Diploma -
Eldorado High School
El Dorado, AR05-1996
High School Diploma -
Eldorado High School
El Dorado, AR05-1996
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Workplace safety
- Teamwork and collaboration
- Problem-solving
- Computer skills
- Equipment operation
- Written communication
- Multitasking and organization
- Documentation and reporting
Timeline
Technical Machine Operator
Glad Manufacturing
07.2024 - 01.2026
Customer Relations Specialist
Walmart
01.2019 - 11.2023
Costomer Service/Quality Assurance Specialist
Star Teck Marketing
02.2014 - 07.2018
High School Diploma -
Eldorado High School
High School Diploma -
Eldorado High School