Drawing
Alvin Gordon
Social Service
The Bronx,NY
Summary
Proven leader with extensive experience in staff management and training, notably at NYC Health + Hospitals. Specializes in enhancing client satisfaction and operational efficiency through effective schedule management and staff allocation. Demonstrates a strong commitment to workplace safety and inventory control, achieving significant improvements in service delivery and compliance. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Shift Supervisor
Vocational Instruction Project
10.2023 - Current
- Assisted clients in achieving self-sufficiency through referrals to appropriate social services programs and resources.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
Case Manager
NYC Health + Hospitals
01.2022 - 07.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Shift Supervisor
Duane Reade
03.2019 - 01.2021
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
High School Diploma -
Dewitt Clinton High School
Bronx, NY 05.2001 -
Skills
Customer-Oriented
Inventory Control
Schedule Management
Training and mentoring
Staff Management
Workplace Safety
Certification
F02
Interests
Reading
Timeline
Shift Supervisor
Vocational Instruction Project
10.2023 - Current
Food Handlers
10-2023
F02
01-2023
CPR
01-2023
Narcan
01-2023
Case Manager
NYC Health + Hospitals
01.2022 - 07.2023
Shift Supervisor
Duane Reade
03.2019 - 01.2021
High School Diploma -
Dewitt Clinton High School
05.2001 -