ALVIN MOORE
Rochester
Summary
Build upon my education and expertise in the counseling field and advocate for people facing the challenges of addiction and poverty Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Compassionate Patient Navigator with a distinguished understanding of insurance processes and medical billing. Adept at patient and family education and paying attention to details. Successful at building relationships with clients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Peer Navigator
Center for Community Alternaves
06.2024 - Current
- Supported fellow Peer Navigators through regular team meetings and debriefing sessions, sharing best practices and providing constructive feedback.
- Enhanced client engagement by providing personalized support and resources tailored to individual needs.
- Coordinated referrals for additional services like counseling or housing assistance, streamlining the process for clients in need.
- Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.
- Facilitated group sessions focusing on various topics such as self-care, mental health awareness, and goal setting, empowering clients to take control of their lives.
- Developed strong relationships with community organizations in order to expand available resources for clients seeking assistance.
- Provided crisis intervention services when necessary, offering immediate support during difficult situations.
- Conducted regular follow-ups with clients to monitor progress and provide ongoing support, ensuring continuity of care.
Front Dock clerk
A4TD/CCA
01.2022 - 06.2024
- Wotted with individuals and families in all income brackets across the U.S Customer Service Representative
- In the resolution of financial Concerns
Customer Service Representative
Delaware Asset Management
01.2014 - 01.2018
- Call center environment collecting Gustavus Child Family Services Lutheran student loans.
Lead Collector / Jr. Paralegal
Capital Management Services
01.2009 - 01.2014
- Supervised team of professional debt collector, with duties including Staff Buffalo NY
Dormitory Supervisor / Drug Counselor
Law Offices of Vincent Cignarelli
01.2006 - 01.2014
- Job Corps | Cassadega, NY
- Maintained dorm environment for eighty Male residents
- Facilitated drug abuse education in group and individual counseling throughout the week
Education
Bachelor’s degree in human services -
Empire State College
12.2024
Associate Degree in Human Services -
Erie Community College
01.2005
Skills
- Problem-solving aptitude
- Effective Communication
- Data Validation
- Professionalism
- Problem-solving abilities
- Analytical Thinking
- Reliability
- Self-Motivation
- Teamwork and Collaboration
- Interpersonal Skills
- Active Listening
- Organizational Skills
- Adaptability and Flexibility
- Continuous Improvement
- Goal Setting
- Team Collaboration
- Active Learning
- Self-awareness
- Confidentiality Practices
- Motivational Techniques
- Boundary Setting
- Community Resources
- Grief support
- Cultural Competency
- Community advocate
- Problem-Solving
- Attention to Detail
- Time Management
Certification
- CRPA-P
- Numerous amounts of APS Certification including Addiction Medicine
- Social Services Jamestown New York
- Assist Residential MGR. 2004-2006 Rocher NY
- CCA Peer Navigator 2024- Current Rochester NY
Additional Information
I'm acquainted with Vinnie Williams, I have multiple years of sobriety, I have my own mode of transportation (Car). Accept any level, any shift.
actively 5+ years in recovery
actively participate in narcotics anonymous meeting
Timeline
Peer Navigator
Center for Community Alternaves
06.2024 - Current
Front Dock clerk
A4TD/CCA
01.2022 - 06.2024
Customer Service Representative
Delaware Asset Management
01.2014 - 01.2018
Lead Collector / Jr. Paralegal
Capital Management Services
01.2009 - 01.2014
Dormitory Supervisor / Drug Counselor
Law Offices of Vincent Cignarelli
01.2006 - 01.2014
Bachelor’s degree in human services -
Empire State College
Associate Degree in Human Services -
Erie Community College