Maxine Espalin
La Palma,CA
Summary
I excelled at Project Rebound, enhancing client engagement and streamlining access to essential services. Leveraging skills in active listening and problem-solving, I significantly contributed to team efforts, fostering trust and promoting wellbeing among clients.
Overview
2
2
years of professional experience
Work History
Peer Navigator
Project Rebound
California State University, Fullerton
08.2024 - Current
- Coordinated referrals for additional services like counseling or housing assistance, streamlining the process for clients in need.
- Supported fellow Peer Navigators through regular team meetings and debriefing sessions, sharing best practices and providing constructive feedback.
- Enhanced client engagement by providing personalized support and resources tailored to individual needs.
- Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.
- Advocated on behalf of clients to address systemic barriers that impeded access to essential services or resources.
- Assisted clients in accessing community resources and services, strengthening their support networks and promoting overall wellbeing.
- Contributed valuable insights from lived experience during team meetings, enhancing the efficacy of care plans developed for clients facing similar challenges.
- Facilitated group sessions focusing on various topics such as self-care, mental health awareness, and goal setting, empowering clients to take control of their lives.
Front Office Intern
Project Rebound
California State University, Fullerton
01.2023 - 05.2024
- Established rapport with clients through excellent communication skills, creating lasting relationships and an inclusive environment.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported staff on special assignments, projects and events.
- Worked with staff in juvenile detention centers
- Communicated with potential students and assisted them with transfers and applications.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05.2025
Associate of Arts - Psychology
Cypress College
Cypress, CA05.2021
Skills
Active Learning
Self-awareness
Confidentiality Practices
Motivational Techniques
Grief support
Community advocate
Problem-Solving
Active Listening
Interpersonal Skills
Community Outreach
Resource advocacy
Timeline
Peer Navigator
Project Rebound
08.2024 - Current
Front Office Intern
Project Rebound
01.2023 - 05.2024
Bachelor of Arts - Psychology
California State University, Fullerton
Associate of Arts - Psychology
Cypress College