Alvin Santana
New Bedford,MA
Summary
Dynamic Field Supervisor at Neds Home with a proven track record in enhancing service standards through quality control measures. Skilled in operational analysis and client relationship management, I excel in troubleshooting and motivating teams. My attention to detail drives process improvements, ensuring compliance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Field Supervisor
Neds Home
01.2023 - Current
- Implemented quality control measures resulting in improved service standards.
- Conducted site inspections to ensure compliance with regulatory requirements.
- Developed and maintained positive client relationships through effective communication.
- Analyzed operational data to identify areas for process improvement initiatives.
Pest Control Specialist
Ultra Safe Pest Management
12.2018 - Current
- Developed and implemented pest management strategies to ensure client satisfaction and compliance with safety standards.
- Conducted thorough inspections to identify pest infestations and recommend effective treatment solutions, safe application of pesticides and best practices in pest control techniques.
- Collaborated with clients to create customized pest management plans tailored to specific needs and environments.
Pest Specialists
ENVIRONMENTAL PEST Services
01.2016 - 12.2018
- Developed pest management strategies to enhance service delivery and client satisfaction.
- Carried out meticulous assessments to pinpoint pest problems and advise on optimal remedies.
- Implemented quality assurance measures to ensure compliance with industry standards.
Education
Graduate Certificate - Electronics Systems Technician
Lincoln Technical Institute
Union, NJ06.2008
Skills
- Field operations
- Trouble shooting tactics at accounts
- Motivational speaker to customers
- Upgrading and selling additional services
- Attentive to detail
Languages
English
Native or Bilingual
Timeline
Field Supervisor
Neds Home
01.2023 - Current
Pest Control Specialist
Ultra Safe Pest Management
12.2018 - Current
Pest Specialists
ENVIRONMENTAL PEST Services
01.2016 - 12.2018
Graduate Certificate - Electronics Systems Technician
Lincoln Technical Institute