Christopher Minock
Grand Blanc,Michigan
Summary
Results-driven IT infrastructure and telecommunications professional with 20+ years of progressive experience leading field operations, deploying enterprise network infrastructure, and delivering complex technology projects. Promoted from Field Technician to Field Supervisor within Quantum Services Group based on technical expertise, leadership, project execution, and customer satisfaction. Extensive experience with structured cabling, fiber optics, enterprise Wi-Fi, switching, routing, firewalls, wireless backhaul, surveillance, access control, UPS systems, and low-voltage infrastructure. Recognized for building strong customer relationships, mentoring technicians, maintaining exceptional documentation, and completing projects safely while adhering to OSHA standards and industry best practices.
Overview
22
22
years of professional experience
Work History
Field Supervisor
Quantum Services Group (QSG)
07.2025 - Current
- Lead field technicians performing enterprise IT, networking, and low-voltage installations throughout commercial environments.
- Plan and coordinate project schedules, labor, materials, and customer communication from site survey through project completion.
- Develop detailed scopes of work, installation documentation, quality standards, and closeout packages.
- Provide technical leadership for structured cabling, switching, wireless, firewall, UPS, surveillance, and access-control deployments.
- Perform quality inspections, mentor technicians, enforce safety procedures, and ensure OSHA compliance.
- Work directly with engineers, vendors, customers, and project managers to resolve technical challenges and maintain project timelines.
Field Technician
Quantum Services Group (QSG)
03.2024 - 07.2025
- Installed, terminated, tested, and labeled copper and fiber infrastructure for enterprise environments.
- Installed and configured switches, wireless access points, firewalls, racks, UPS systems, cameras, and wireless backhaul equipment.
- Performed network troubleshooting, equipment replacements, and infrastructure upgrades with minimal customer downtime.
- Completed rooftop, tower-climbing, and elevated work using approved fall-protection equipment and safe climbing practices.
- Maintained an excellent safety record while working on rooftops, lifts, ladders, and communication towers.
- Produced accurate service documentation, network diagrams, testing results, and customer reports.
Telecommunications Technician
AT&T
12.2007 - 03.2024
- Installed and supported fiber, copper, IPTV, VoIP, and broadband services for residential and business customers.
- Diagnosed network faults using specialized test equipment and restored service efficiently.
- Performed aerial, underground, and inside-plant installations while maintaining a zero lost-time safety record.
- Read blueprints and construction drawings and educated customers on installed technologies.
Field Service Manager
DISH Network
01.2006 - 01.2007
- Managed field technicians, coached performance, conducted quality inspections, and reinforced safety and customer service standards.
Quality Assurance Supervisor
DISH Network
01.2005 - 01.2006
- Performed installation audits, technician coaching, customer issue resolution, and quality reporting.
Education
Diploma -
Fenton Senior High School
Fenton, MI06-2001
Skills
- Team leadership
- Field operations management
- Team Development
- Project coordination
- Site Surveys
- Scope of Work Creation
- Enterprise Networking
- Wireless Networking
- Fiber optics technology
- Network cabling installation
- Access Control
- IP Video Surveillance
- Vendor Coordination
- Customer Relations
- Quality Assurance
- Tower Climbing
- OSHA Compliance
- Lift Operation
- Documentation
- Network Testing Equipment
- Schedule coordination
- Task delegation
- Operations planning
- Field operations
- Technical support
- Project management
- Quality control
- Worker supervision
- Customer relations
- Employee management
- Field inspection
Timeline
Field Supervisor
Quantum Services Group (QSG)
07.2025 - Current
Field Technician
Quantum Services Group (QSG)
03.2024 - 07.2025
Telecommunications Technician
AT&T
12.2007 - 03.2024
Field Service Manager
DISH Network
01.2006 - 01.2007
Quality Assurance Supervisor
DISH Network
01.2005 - 01.2006
Diploma -
Fenton Senior High School