Alvin Singh
Elk Grove,CA
Summary
Dynamic professional with over 20 years of global experience across Canada, the USA, Europe, and Asia, specializing in the complete project lifecycle from sales to delivery within consulting, insurance, banking, and telecommunications. Extensive expertise in the P&C insurance sector has been developed over the last decade, focusing on cloud and digital implementations through strategic partnerships. A proven track record of leading managed services and complex IT transformation programs has fostered strong relationships with C-suite executives and top P&C insurance companies in North America, resulting in groundbreaking sales and exceptional customer satisfaction ratings. Results-driven leadership is complemented by a talent for developing and executing strategic initiatives that drive growth and operational excellence while emphasizing team collaboration and adaptability to evolving business needs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Chief Executive Officer & Managing Partner
Universal IT Group LLC
Sacramento, CA
03.2017 - Current
- Achieved consistent project delivery on time, within budget, and within scope, fostering repeat business and strong client relationships in competitive industries.
- Developed and executed strategic initiatives to enhance organizational growth and market positioning.
- Oversaw operational efficiency by implementing best practices across multiple departments.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Established key strategic partnerships with industry leaders to enhance business development opportunities.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Managed financial, operational and human resources to optimize business performance.
- Led the successful acquisition of multiple companies, resulting in a larger market share and increased brand recognition.
- Oversaw budget management, ensuring resource allocation aligned with strategic goals and priorities.
- Cultivated relationships with key stakeholders to align technology solutions with organizational objectives.
- Implemented best practices in project management, resulting in streamlined workflows and improved service delivery.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
- Developed and executed strategic business plans, aligning company goals with actionable steps for growth and sustainability.
- Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
- Optimized supply chain operations, ensuring timely delivery of products and minimizing costs through effective vendor negotiations.
- Directed successful turnaround of underperforming business units, identifying root causes and implementing corrective actions for improved outcomes.
- Strengthened client relationships through personalized service and attention to detail, resulting in high retention rates and positive referrals.
Chief Operating Officer
Stratus Technology Services, LLC
Shrewsbury, New Jersey
09.2020 - 05.2023
- As the Chief Operating Officer, Alvin Singh leads the full breadth of delivery and operations across Stratus. Alvin is also a member of Stratus' Global Management Committee.
- Achieved successful implementation of IT solutions for property and casualty clients, enhancing operational efficiency. Delivered customized 24/7 support through a robust offshore development center, ensuring high-quality service. Positioned Stratus as a trusted partner by diversifying offerings in data analytics and digital management, streamlining client technology integration.
- Directed operational strategies to enhance efficiency across multiple departments.
- Implemented process improvements that streamlined workflows and reduced costs.
- Developed strategic partnerships to expand service offerings and market reach.
- Spearheaded technology integrations that optimized resource allocation and operational performance.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Championed adoption of customer relationship management (CRM) software, enhancing sales team efficiency and customer engagement.
- Elevated brand reputation, leading comprehensive rebranding efforts that resonated with target audiences and differentiated company in competitive market.
- Secured substantial cost reductions, renegotiating service agreements and leveraging economies of scale.
- Increased operational transparency, introducing advanced reporting systems that provided real-time insights into performance metrics.
- Enhanced company-wide productivity with introduction of agile methodologies, fostering culture of continuous improvement and collaboration.
- Bolstered company's market position, executing strategic partnerships that expanded service offerings and customer base.
- Achieved substantial revenue growth by spearheading expansion into new markets and diversifying product offerings.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Oversaw divisional marketing, advertising and new product development.
- Formulated and executed strategic initiatives to improve product offerings.
Sr. Director, App Support & Sys Integration
CALIFORNIA DENTAL ASSOCIATION
03.2016 - 11.2020
- Managed comprehensive support for core systems of CDA and subsidiaries, encompassing association membership management, insurance carrier operations, brokerage operations, and financial management.
- Coordinated enhancement request prioritization and work process standardization for CompPlus application through steering committee engagement with CDA and dental societies.
- Directed operations of a technical team comprising 40 personnel, integrating contractors and offshore resources to enhance productivity.
- Led initiatives to implement ASP.NET, Java, and COBOL applications, enhancing operational efficiency. Oversaw version control management through SVN and TFS, ensuring project integrity. Directed reporting solutions with Business Objects and Crystal Reports, driving informed decision-making. Championed data visualization efforts using Cognos to support strategic objectives.
- Managed integration and support of various vendor applications and proprietary systems to streamline business processes.
- Achieved seamless integration of company applications with third-party solutions through effective planning and support. Enhanced operational efficiency by streamlining interfaces among diverse systems. Delivered robust application support to ensure optimal performance.
- Conducted in-depth research and forecasting to formulate and develop the annual system budget for the entire organization.
- Oversaw comprehensive planning and management of system upgrades and migration activities, ensuring seamless transitions.
- Managed the implementation of web development projects aimed at optimizing ecommerce capabilities across company websites.
- Managed technical team efforts in executing Guidewire insurance suite implementation, ensuring seamless transition to production support following successful launch.
- Developed and implemented operational policies that improved organizational efficiency and compliance.
- Implemented cost-saving measures through effective resource allocation and budget management.
- Reduced employee turnover rates by creating a positive work environment with clear expectations and support systems in place.
- Managed senior-level personnel working in marketing and sales capacities.
Sr. Director Program Delivery and Application Development
ALLDATA, an AutoZone company
Sacramento, CA
01.2012 - 11.2016
- ALLDATA's automotive diagnostic and repair software, with repair information direct from the OEM for accurate car repairs, is trusted by more than 400,000 technicians in more than 100,000 shops nationwide. Covering more than 44,000 engine-specific vehicles, ALLDATA provides auto repair shops with a suite of products to help increase the daily car count, improve processes and provide quality repairs to keep customers satisfied.
- Directed strategic initiatives to enhance customer engagement and satisfaction.
- Led cross-functional teams to develop innovative automotive repair solutions.
- Implemented data-driven decision-making processes to optimize operational efficiency.
- Oversaw budget management, ensuring alignment with corporate financial goals.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent.
- Led development of business operation processes and policies.
- Planned and integrated project and program schedules.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
AVP. Global Delivery Director Technical Solutions Manager
Social Interest Solutions
Sacramento, CA
03.2008 - 02.2012
- Achieved successful project completion through effective development and implementation. Enhanced project outcomes by leading strategic initiatives. Drove project success by managing development and execution.
- Facilitated timely access to life-saving medications and services through an efficient automated system. Achieved streamlined processing of requests for health supplies and services, enhancing patient support. Improved overall patient assistance experience via a user-friendly web-based platform.
- Oversaw operations of health-e-arizona plus, facilitating access to health insurance for Arizona residents. Led initiatives to enhance user experience within the ACA health insurance exchange. Collaborated with stakeholders to optimize enrollment strategies and improve service delivery.
- Spearheaded implementation of one-e-app for public health insurance screening and enrollment across Los Angeles, UC Davis Health System, Santa Clara Family Health Plan, and Alameda County.
- Facilitated joint requirements planning sessions to gather comprehensive business requirements from clients.
- Facilitated collaboration within technical team to translate business requirements into comprehensive functional specifications.
- Facilitated software build activities, ensuring delivery of tailored builds to meet client requirements.
- Collaborated with stakeholders to drive technology solutions that facilitate consumer access to essential health and human services.
- Led strategic initiatives to enhance operational efficiency across multiple projects.
- Streamlined processes, reducing turnaround time for project execution and delivery.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Sr. Director
Deloitte Consulting
Sacramento, CA
08.2006 - 01.2008
- Managed project for interim statewide automated welfare system for California, ensuring efficient handling of public assistance data.
- Responsibilities:
- Executed backend module design and development, focusing on effective integration to optimize overall architecture.
- Achieved timely project delivery through effective planning and metric analysis. Enhanced team accountability by tracking tasks and leading quality audits.
- Managed delivery processes to guarantee on-time completion of diverse project tasks.
- Coordinated and led strategic meetings with a committee of subject matter experts to enhance cross-functional collaboration.
- Facilitated discussions with client stakeholders to ascertain project requirements and desired outcomes.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Implemented cost-saving measures through effective resource allocation and budget management.
Project Manager
Informaticx Inc
San Francisco, CA
02.2005 - 10.2006
- Project: CASES -Child Support Program for the State of California
- Responsibilities:
- Interacting with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.
- Facilitate and manage meeting sessions with committee of SMEs from various business areas.
- Created As-Is and To-be process flow diagram. Attended discussions with clients to gather the user requirements.
- Gather Business Requirements from the clients by conducting JRP sessions.
- Assist the Project Manager in preparing the transition plan and BRD.
- Interact with Technical team and create Functional Specifications from the Business Requirement.
- Participate in JAD sessions, iteration planning and acceptance parties.
- Work closely on the project plan, benchmark, risk management and disaster recovery.
Marketing and Media Relations
Southwest Airlines
Dallas, Tx
01.2002 - 10.2003
- Produced impactful press release briefings and conducted prep sessions to enhance interview and press conference effectiveness. Delivered timely news releases and photography on critical topics such as company sales, earnings, acquisitions, new products, technologies, major programs, initiatives, and executive appointments. Strengthened media relations through organized coffees and luncheons with company executives and publication editors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Manager CSM
Southwest Airlines
Sacramento, CA
01.2001 - 01.2002
- Developed training programs to elevate staff performance and customer satisfaction levels.
- Achieved high levels of customer satisfaction by effectively supervising customer service representatives and leads. Streamlined check-in procedures, resulting in efficient boarding pass issuance. Enhanced ticketing processes, leading to improved reservation management and customer experience.
- Cultivated a high-performing team environment through mentoring and performance management initiatives.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Developed customer service manual to standardize procedures across all departments.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Collaborated with IT department to streamline customer data management.
- Analyzed customer feedback data to identify trends and drive continuous improvement initiatives.
Education
Bachelor of Arts - Communication and Minor in Computer Science
New York University (NYU)
New York, NYMaster of Science - Public Relations
University of The Pacific (UOP)
Stockton, CAMBA -
The Tuck School of Business At Dartmouth
Hanover, NHSkills
- UML and TOGAF framework proficiency
- Analytical reporting and visualization skills
- Skilled in utilizing business reporting applications
- Programming languages: C, C, C#, PL-SQL, VB, COBOL, ASPNET
- Experienced with MS Word, Excel, and PowerPoint
- Experience with SQL Server, SAP R3, and MongoDB
- Familiarity with CRM and web applications
- Experience with prototyping software
- Experience with service-oriented architecture (SOA)
- Experience with Outlook and Lotus Notes
- Skilled in managing Windows and UNIX systems
- Skilled in utilizing various testing tools for quality assurance
- Strategic organizational leadership
- Organizational management
- Strategic financial oversight
- Board governance
- Digital transformation
- Procedure redesign
- Market expansion
- Operational excellence
- Analytical and critical thinker
- Leadership and people development
Certification
- Project Management Professional (PMP) Certified through Project Management Institute (PMI)
- Professional Scrum Master (PSM)
- Course completed in SDLC and Quantitative Methods for Project Management
- Member of the Civil Air Patrol (CAP)
LANGUAGES
English
Hmong
Hindi
Timeline
Chief Operating Officer
Stratus Technology Services, LLC
09.2020 - 05.2023
Chief Executive Officer & Managing Partner
Universal IT Group LLC
03.2017 - Current
Sr. Director, App Support & Sys Integration
CALIFORNIA DENTAL ASSOCIATION
03.2016 - 11.2020
Sr. Director Program Delivery and Application Development
ALLDATA, an AutoZone company
01.2012 - 11.2016
AVP. Global Delivery Director Technical Solutions Manager
Social Interest Solutions
03.2008 - 02.2012
Sr. Director
Deloitte Consulting
08.2006 - 01.2008
Project Manager
Informaticx Inc
02.2005 - 10.2006
Marketing and Media Relations
Southwest Airlines
01.2002 - 10.2003
Customer Service Manager CSM
Southwest Airlines
01.2001 - 01.2002
Bachelor of Arts - Communication and Minor in Computer Science
New York University (NYU)
Master of Science - Public Relations
University of The Pacific (UOP)
MBA -
The Tuck School of Business At Dartmouth