Alvin Thomas
Largo,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Communication Assistant
Hamilton Telecommunications
03.2016 - 04.2024
- Assisted hard of hearing and deaf people with communication through voice recognition software
- Enhanced team collaboration by organizing meetings, taking detailed minutes, and distributing relevant materials to all members.
- Facilitated effective communication between departments through clear correspondence and prompt follow-ups on requests or issues.
- tasked with supervising captel department which involved monitoring and grading calls on a daily basis
Life Insurance Agent
AIG Direct
02.2012 - 01.2016
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Customer Service
Sprint
04.2008 - 01.2012
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores 2000%.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Education
High School Diploma -
Eleanor Mcmain Secondary School
New Orleans, LA05.2006
Skills
- Verbal Communication
- Technical knowledge
- Internal Communications
- Strategy implementation
- Problem-Solving
- Customer Service
- Data Entry
- Strategy Development
- Communication Strategy Development
Timeline
Communication Assistant
Hamilton Telecommunications
03.2016 - 04.2024
Life Insurance Agent
AIG Direct
02.2012 - 01.2016
Customer Service
Sprint
04.2008 - 01.2012
High School Diploma -
Eleanor Mcmain Secondary School
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