Juan C Gutierrez
Panorama City,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Communication Assistant
VIVO Hospice
Encino, CA
05.2023 - 03.2024
- Input patient information into spreadsheets and company database to provide leaders with quick access to essential patient data.
- Answered patients inquiries and provided accurate information regarding services.
- Maintained records of patients interactions, medication information and comments for future reference, and thoroughly recording details of inquires.
- Updated databases with new and modified patient data.
- Prepared summaries of daily work completed for review by supervisors.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Licensed Insurance Agent - Call Center
Freeway Insurance
North Hollywood, CA
09.2019 - 03.2022
- Engaged customers and provided high level of service by carefully explaining details about documents
- Offered policy guidance and management to promote asset protection
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs
- Drove client retention by increasing savings opportunities and identifying premium discounts.
Licensed Insurance Agent
Adriana's Insurance Services
Arleta, CA
07.2018 - 09.2019
- Upsold products to policyholders and potential new clients
- Exceeded company sales goals for new policies
- Analyzed customer needs and provided best options, upselling products and services
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations
- Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
Shipping and Receiving Clerk
Verde Cosmetics Labs
Northridge, CA
06.2017 - 07.2018
- Checked customer orders, labeling and documentation prior to shipment to avoid delays
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records
- Maintained work areas and kept organized
- Organized storage areas to maximize movement and minimize labor.
Organizational Communicator
UNE EPM
Cali, Colombia
11.2014 - 09.2016
- Edited materials for accuracy to communicate core messages and values
- Implemented results-driven multimedia communications plans to increase organization's impact
- Integrated communications campaigns to create awareness, develop pipeline and bring in new customers
- Devised creative strategies for improving customer awareness of company and offerings.
Education
Certificate - Modern Portrait Photography
Domestika
02.2023
Certificate - Portrait Photography Secrets
Domestika
01.2023
Certificate - Introduction To Digital Photography
Domestika
03.2022
Licensed - Personal Lines Insurance
California Department of Insurance
California07-2018
Bachelor of Arts - Social Communication And Journalism
Autonoma De Occidente University
12.2014
High School Diploma -
San Antonio De Padua High School
06.2008
Skills
- Issue and Complaint Resolution
- Customer Assistance
- Proactive Approach to Problem Solving
- Multitasking and Prioritization
- Written And Verbal Communication
- Digital Photography
- Image Editing
- Attention to Detail
- Adobe Lightroom
- Data entry
- Bilingual
Languages
- English
- Spanish
Timeline
Communication Assistant
VIVO Hospice
05.2023 - 03.2024
Licensed Insurance Agent - Call Center
Freeway Insurance
09.2019 - 03.2022
Licensed Insurance Agent
Adriana's Insurance Services
07.2018 - 09.2019
Shipping and Receiving Clerk
Verde Cosmetics Labs
06.2017 - 07.2018
Organizational Communicator
UNE EPM
11.2014 - 09.2016
Certificate - Modern Portrait Photography
Domestika
Certificate - Portrait Photography Secrets
Domestika
Certificate - Introduction To Digital Photography
Domestika
Licensed - Personal Lines Insurance
California Department of Insurance
Bachelor of Arts - Social Communication And Journalism
Autonoma De Occidente University
High School Diploma -
San Antonio De Padua High School