Ash Pacheco
New York,NY
Summary
Thorough and steadfast office worker with top-notch administrative skills and solid background in customer service. Independently handle clerical tasks like routing correspondence to keep business operations smooth and efficient.
Overview
7
7
years of professional experience
Work History
Communication Assistant
John Jay College of Criminal Justice, (EMSA)
12.2023 - Current
- Program outreach and recruitment activities.
- Anthology Communications CRM management.
- Assist students with inquiries such as cost of attendance, financial aid, and housing.
- Prospective students’ conversion into incoming students.
College Assistant
John Jay College of Criminal Justice, Enrollment Management & Student Affairs (EMSA)
01.2020 - Current
- Answer inquiries in person, on the phone, via e-mail, host virtual sessions, and written correspondence, neutralizing sensitive situations with professionalism and efficiency.
- Provide students with information concerning Financial Aid, Registrar, Bursar, and Admissions.
- Manage students’ accounts through databases such as PeopleSoft (CUNYFirst), Degree Works, FACTS, and HESC.
- Assist students with various enrollment transactions and payments utilizing CUNYFirst and NelNet payment services.
- Understand and effectively communicate with students and parents.
- Uphold policy guidelines.
- Train newly hired College Assistants.
Youth Counselor Intern
Westhab Inc
07.2021 - 08.2021
- Provided academic support that aligns with the school day curriculum of participating youth through curricula focusing on literacy and science, technology, engineering, and math (STEM) education.
- Prepared lesson plans for daily activities.
- Documented monthly participation and outcomes; analyzed results and prepared recommendations.
Office Assistant
LaGuardia Community College, Federal Work Study
09.2019 - 01.2020
- Conducted walkabout checks of our Academic Peer Instructors (API) tutors during their tutoring times.
- Gather attendance.
- Maintained log/records of tutor's names and number of tutees through Excel.
- Provided help around the office when needed (work varied on a day-to-day basis).
Barista / Cashier
Starbucks
07.2017 - 07.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and coffee pots.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked display cases with attractive arrangements to promote specialty food items.
Education
Master of Arts - Human Rights
John Jay College of Criminal Justice
New York, NY06.2025
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY06.2023
Associate of Science - Criminal Justice
LaGuardia Community College
Queens, NY12.2019
Skills
- Ability to multi-task
- Customer service
- Detail orientated
- Fast learner
- Proficient in MS Office
- Strong organizational skills
Timeline
Communication Assistant
John Jay College of Criminal Justice, (EMSA)
12.2023 - Current
Youth Counselor Intern
Westhab Inc
07.2021 - 08.2021
College Assistant
John Jay College of Criminal Justice, Enrollment Management & Student Affairs (EMSA)
01.2020 - Current
Office Assistant
LaGuardia Community College, Federal Work Study
09.2019 - 01.2020
Barista / Cashier
Starbucks
07.2017 - 07.2019
Master of Arts - Human Rights
John Jay College of Criminal Justice
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
Associate of Science - Criminal Justice
LaGuardia Community College
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