Summary
Overview
Work History
Education
Skills
Timeline
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Shawnte Williams

Kronenwetter,WI

Summary

Driven and adept Emergency Transport Communication Coordinator with a proven track record at Medevac, enhancing patient transfer efficiency and response times. Excelled in high-pressure environments, showcasing exceptional problem-solving and communication skills. Demonstrated leadership as a Shift Supervisor at Starbucks, improving service standards through effective team coaching and feedback. Skilled in data entry and multitasking, consistently delivering results.

Overview

6
6
years of professional experience

Work History

Emergency Transport Communication Coordinator

Medevac
12.2022 - 04.2024

Receives transport requests, and participates in the coordination and efficient management of patient transfers

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Improved response times by efficiently prioritizing and dispatching emergency calls.

Shift Supervisor

Starbucks
09.2018 - 12.2022
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Communicates with team to execute store operations.

Education

Certification - Phlebotomy

Northcentral Technical College
Wausau, WI
12.2023

Bachelor of Science - Biology

Arizona State University
Tempe, AZ
12.2022

Skills

  • Good customer service skills
  • Able to give and receive constructive feedback
  • Excellent communication skills
  • Problem solving abilities
  • Ability to multi-task
  • Basic computer skills
  • Ability to work under pressure
  • Data Entry

Timeline

Emergency Transport Communication Coordinator

Medevac
12.2022 - 04.2024

Shift Supervisor

Starbucks
09.2018 - 12.2022

Certification - Phlebotomy

Northcentral Technical College

Bachelor of Science - Biology

Arizona State University
Shawnte Williams