Shift Leader
Dunkin' Donuts
Apollo Beach, FL
01.2022 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed overstocking, restocking and inventory control procedures during morning shift.
