Margaret Johnson
Douglasville,GA
Summary
HIGHLY MOTIVATED PROFESSIONAL WELL-VERSED IN LEADING SUCCESSFUL PROJECTS AND TEAMS. PROVEN RECORD OF PLANNING AND EXECUTING PROJECTS AND DRIVING OPERATIONAL EFFICIENCY IN FAST-PACED, DEADLINE-ORIENTED ENVIRONMENTS. SKILLED COMMUNICATOR WITH THE ABILITY TO MOTIVATE AND INSPIRE TEAMS TO DRIVE POSITIVE OUTCOMES AND DEVELOP LONG-TERM CUSTOMER RELATIONSHIPS. ADEPT AT UTILIZING A COMBINATION OF ANALYTICAL, TECHNICAL, AND PROBLEM-SOLVING SKILLS TO MAXIMIZE TEAM PERFORMANCE.
Overview
15
15
years of professional experience
Work History
Manager
Sophie Mays
08.2022 - 10.2023
- Managed daily operations including scheduling and budgeting, exhibiting excellent multi-tasking capabilities.
- Mentored and trained employees on company policies and procedures.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting ability to think outside box.
Call Center Representative
Plexos Group
05.2020 - 10.2022
- Greeted customers, answered inquiries, and resolved customer complaints.
- Built positive relationships with customers by demonstrating empathy and understanding their needs.
- Maintained accurate records of customer interactions and transactions in database system.
- Built customer loyalty by placing follow-up calls for customer reporting issues.
- Adhered to all established procedures for handling confidential information securely.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Boosted customer service satisfaction ratings through consistent quality control.
Manager
Dollar Tree Stores
07.2016 - 10.2019
- Managed daily operations including scheduling and budgeting, exhibiting excellent multi-tasking capabilities.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Maintained accurate records of financial transactions while adhering to all regulations, reflecting attention to detail.
- Utilized data analysis tools such as excel spreadsheets to identify areas requiring improvement.
- Facilitated month-end closing processes invoicing and journal entries.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Family Dollar
08.2008 - 07.2016
- Managed daily operations including scheduling and budgeting, exhibiting excellent multi-tasking capabilities.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Maintained accurate records of financial transactions while adhering to all regulations, reflecting attention to detail.
- Utilized data analysis tools such as excel spreadsheets to identify areas requiring improvement.
- Facilitated month-end closing processes invoicing and journal entries.
Education
Bachelor of Business Administration -
Southern University And A & M College
Baton Rouge, LA05.1989
Skills
- ISSUE AND CONFLICT RESOLUTION
- BRAND MANAGEMENT
- PRODUCTIVITY PERFORMANCE
- TECHNICAL PROFICIENCY
- DETAILED ORIENTED
- POS SYSTEM
- EXCELLENT MULT-TASKER
- PROFICIENT IN MS OFFICE
- MANAGING OPERATIONS EFFICIENCY
- SCHEDULING SOFTWARE
- ADAPTABILITY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Manager
Sophie Mays
08.2022 - 10.2023
Call Center Representative
Plexos Group
05.2020 - 10.2022
Manager
Dollar Tree Stores
07.2016 - 10.2019
Manager
Family Dollar
08.2008 - 07.2016
Bachelor of Business Administration -
Southern University And A & M College
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