Katerin Segovia
Houston,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Serval years of experience in various retail settings. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
Manager
E & R fashion
Houston, Tx
09.2021 - 09.2025
- Oversaw daily operations to ensure efficient team performance and customer satisfaction.
- Implemented training programs for new employees on product knowledge and sales techniques.
- Implementing security measures
- Inventory management.
- Visual merchandising.
- Resolve customer issues and complaints efficiently and effectively.
- Supervised daily cashier operations and ensured efficient transaction processing.
- Trained and mentored new cashiers on customer service standards.
- Implemented cash handling procedures to enhance security and accuracy.
- Resolved customer complaints and provided effective solutions promptly.
- Managed and trained cashiers on proper cash handling procedures.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Built and maintained working relationships with peers and upper management.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Maintained communication with corporate office regarding store operations issues or concerns.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Provided guidance and assistance to new hires during the onboarding process.
Manager
Shoe expo
Houston, 77066
04.2018 - 10.2020
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations to ensure efficient team performance and customer satisfaction.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored sales trends to identify opportunities for product promotions and displays.
- Resolved customer complaints and provided effective solutions promptly.
- Supervised daily cashier operations and ensured efficient transaction processing.
- Trained and mentored new cashiers on customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Managed and trained cashiers on proper cash handling procedures.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Klein Forest
Houston, 77066Skills
- Inventory management
- Visual merchandising
- Cash handling procedures
- Customer issue resolution
- Employee training
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Customer service
- Staff training and development
- Cash handling
- Cash handling and management
- Sales monitoring
- Retail operations
- Customer complaint handling
- Customer complaint resolution
- Cash register operation
- Payment processing
- Cash handling and security
- Cashier coaching
- Store opening and closing
- Issue resolution
- Punctual and reliable
- Store opening and closing procedures
- Complaint resolution
- Staff training
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Manager
E & R fashion
09.2021 - 09.2025
Manager
Shoe expo
04.2018 - 10.2020
Klein Forest