Kristi Harkins
Lubbock ,Texas
Summary
Annual performance reviews and clean conduct records are required for movement to each of the positions I held within TSA.
As a trainer, I was in charge of checkpoint and in Line baggage system training along with all procedures if we had a power outage or equipment failure.
Supervised daily store operations for three years as store manager, coordinating employee training and inventory updates for sister stores following rapid promotion from sandwich artist.
Overview
27
27
years of professional experience
Work History
Manager
Subway
Lubbock, TX
02.2023 - Current
- Achieved successful recruitment and selection of new employees. Enhanced team performance by effectively managing sandwich artists and shift managers. Delivered comprehensive training for new hires, leading to improved retention. Cultivated a culture of continuous improvement through ongoing coaching. Optimized work rosters to maximize efficiency within budget constraints. Elevated employee performance through thorough quarterly evaluations. Developed future leaders by mentoring assistant managers. Maximized resource allocation to support operational needs. Streamlined invoice preparation and order placement. Ensured accurate daily banking processes to maintain financial integrity. Improved stock and sales documentation for operational clarity. Facilitated accurate payroll processing and timesheet management. Reduced cash variances and waste through careful oversight.
- Oversaw annual salary rate of 28,583.40 USD per year.
- Maintained consistent 40–50 hours per week for day-to-day operations.
Supervisory Transportation Security Officer
Transportation Security Administration
Austin, TX, United States
09.2002 - 12.2022
- Directed a team of 25 officers in the operation of security checkpoints and baggage screening areas, ensuring optimal performance. Managed the upkeep of screening equipment and technologies to support security operations. Partnered with law enforcement agencies to develop and execute risk mitigation strategies for identified threats. Authored detailed incident reports for significant occurrences and upheld the high standard of customer service at Austin-Bergstrom International Airport. Led training initiatives as a subject matter expert, certifying new employees on operational protocols and security procedures. Implemented ongoing training and development programs to maintain workforce adaptability amidst changing security environments.
- Provided supervisory oversight for Lana Rocha (512-809-5959).
- Managed salary details: 49109.00 USD per year to support compensation documentation.
- Allocated 40 hours per week to support ongoing responsibilities.
- Oversaw series 1801 Pay Plan and SV Grade G/8 classification to support payroll and HR operations.
- Managed daily security personnel operations to ensure adherence to federal regulations.
- Delivered training sessions for new officers to support consistent screening operations by reinforcing screening procedures and protocols.
- Drove efficiency improvements in checkpoint operations to reduce traveler wait times.
- Managed development of incident response plans and scheduled emergency drills to maintain staff readiness for potential security threats.
- Managed standard operating procedures review and updates to align with best practices and evolving regulatory requirements.
- Monitored performance metrics to assess team effectiveness and support development planning.
- Partnered with law enforcement agencies to enhance security measures supporting safer operations at transportation facilities.
- Spearheaded initiatives to foster culture of safety and vigilance through regular team briefings.
- Conducted thorough security breach investigations and applied corrective measures to improve overall security outcomes.
- Ensured passenger safety by adhering to strict security protocols and procedures.
- Maintained timely transportation operations by efficiently managing resources and proactively addressing potential issues.
- Managed communication workflows between staff management and external agencies to support operational efficiency.
- Provided comprehensive training and conducted regular evaluations to support ongoing team performance improvement.
- Directed security officers through audits and inspections to support ongoing compliance with regulatory requirements.
- Collaborated with airport stakeholders to support smooth operations by maintaining clear communication lines regarding ongoing operations or emerging concerns.
- Increased employee retention and morale through positive reinforcement and consistent feedback on work performance to support ongoing engagement.
- Monitored current threats and applied industry best practices to contribute to safe travel environment.
- Coordinated daily transportation security operations to maintain smooth, uninterrupted performance across operational functions.
- Investigated potential security risks promptly to reduce risk-driven interruptions to passenger travel plans.
- Developed strong relationships with law enforcement agencies to support effective collaboration during emergency situations.
- Led passenger experience improvement initiatives to enhance service quality while upholding security requirements.
- Drove continuous improvement culture by conducting regular reviews of policies, procedures, and equipment usage to support operational effectiveness.
- Managed scheduling processes to ensure optimal staffing levels during peak periods and minimize overtime costs.
- Planned and rolled out new staff training programs to enhance knowledge and skills in relevant areas.
- Designed and implemented thorough screening processes and advanced technology solutions to support ongoing security operations.
- Supported inclusive operations by fostering team diversity and facilitating open dialogue among staff members.
- Supported recruitment efforts by sourcing qualified candidates for open roles within organization.
- Provided public-facing directions, communicated rules and regulations, and addressed inquiries to support accurate, consistent guidance.
- Executed pat-down inspections to support access control and maintain workplace safety by detecting unauthorized materials and weapons.
- Operated X-ray machines, handheld wands, and advanced imaging technology to support safe passenger and baggage screening workflows.
- Monitored traveler and staff behavior and demeanor to screen for suspicious actions.
- Participated in daily briefings with supervisors to discuss security screening process issues and support operational alignment.
- Managed security incident response and delivered guidance to support consistent execution of security procedures.
- Used explosive detection machines and chemical swab systems to support hazard detection and risk identification.
- Managed positive rapport with passengers and airport personnel to support smooth coordination.
- Completed extensive training in emergency response protocols to support readiness for fire safety and hazardous material handling incidents.
- Authenticated boarding passes and confirmed passport details to maintain secure travel processing.
- Engaged individuals in casual conversations to support assessment and behavioral analysis.
- Took immediate action during emergency situations to minimize opportunity for damage and injury.
- Managed x-ray screening operations for people, containers, and personal belongings to identify potential hazards and weapons.
- Coordinated passenger navigation through screening process to maintain assistance for individuals exhibiting difficulties.
- Executed security rules and procedures to support building safety, escorting non-compliant individuals out of building promptly and calmly.
- Conducted manual screening of passengers unable to pass through metal detectors and those triggering alarms to maintain security screening operations.
- Verified identities and challenged potentially unauthorized individuals for screening and detention to support perimeter security and restricted-area control.
- Operated scanning equipment to support security screening by viewing internal structures of luggage purses and other bags for prohibited items.
- Verified passenger ticket validity and confirmed identity through photo identification to support secure travel operations.
- Conducted human screenings while adhering to strict screening techniques and established procedures to maintain process integrity.
- Maintained safe operations during security breach incidents by engaging and containing suspects until police or other security personnel arrived.
- Managed safety procedures to protect transportation operations at commercial airports and railway stations.
- Monitored security camera footage and live feeds to detect trespassers and support incident prevention.
- Partnered with area law enforcement and federal investigators to support safe fugitive apprehensions and maintain investigation alignment.
- Coordinated with security personnel throughout facility via device communication to maintain timely awareness and enable prompt attention or action.
- Assessed potential airport rail and mass transit security concerns and performed deeper checks to support investigation.
- Directed trained security professionals to support anti-terrorism operations.
International and Domestic Reservation Agent
American Airlines
Fort Worth, TX, United States
09.1999 - 06.2003
- Answered telephone inquiries regarding fares, schedules, special services, and make reservations for air travel tours, car rentals and hotel reservations. The environment is computer-oriented, with emphasis is on producing sales. Skilled in making reservations on American and other carriers as well as hotel accommodations, car rentals, theatre tickets and other travel related services which may be requested through the use of SABRE. Assisted passengers with their travel needs, quoted fares, provided flight information and frequently resolved difficulties associated with a passenger’s travel. I am able to type 35 words per minute and have an excellent telephone manner.
- Salary: 28,080 USD Per Year
- Hours per week: 40
Education
Education
Concordia Lutheran University
Austin, TXHigh School Diploma - Education
Roosevelt High School
Lubbock, TX05.1992
Skills
Directed customer service activities to maintain consistent support quality and effective issue resolution
Directed day-to-day execution and accountability processes to support consistent team performance
Directed decision-making processes to support accurate and timely judgments across operational needs
Coordinated verbal and written communication to support daily workflow and maintain stakeholder alignment
Diagnosed complex issues by assessing root causes, determining solutions, and driving resolution plans to restore operational stability
Directed staff training and development programs to improve team readiness and capability
Oversaw staff daily to support effective operations
Delegated tasks to support workflow execution and maintain accountability across assigned responsibilities
Implemented and oversaw goal-setting processes to support alignment of priorities and expectations
Owned documentation and reporting processes to maintain accurate records and support operational oversight
Led stakeholder relationship-building activities to support continued collaboration efforts
Led strategic planning initiatives to align organizational priorities with long-term execution goals
Managed end-to-end operations to maintain business continuity and uninterrupted service
Owned cross-functional collaboration to align priorities and execute shared workstreams in support of organizational delivery
Administered customer relationship management (CRM) processes to enable effective customer interactions and maintain retention
Led staff development activities to support team performance improvement and capability building
Owned shift scheduling process to maintain appropriate coverage across scheduled operations
Led conflict resolution efforts to restore operational alignment and maintain effective working relationships
Prepared and maintained scheduling documentation to support day-to-day operational planning and readiness
Owned workforce scheduling and resource allocation to support operational coverage requirements
Coordinated performance evaluations to support employee growth through progress assessment and accountability measures
Conducted negotiations to facilitate mutually acceptable agreements
Administered budget control activities to support ongoing financial oversight and responsible spending
Defined and tracked key performance indicators to support operational visibility
Owned management of financial operations to support consistent execution of financial activities
Established performance expectations and communicated standards to maintain accountability for outcomes
Sustained emergency response readiness by coordinating rapid actions during incidents to support incident response operations
Managed end-to-end expense tracking activities to support accurate financial documentation
Oversaw end-to-end contract administration responsibilities to support contract lifecycle governance and operational continuity
Oversaw brand management initiatives to support consistent brand presence and brand alignment
Directed lead generation initiatives to support customer acquisition efforts by identifying and engaging prospective customers
Delivered clear information to maintain team alignment and operational continuity
Oversaw safety procedures to support continuous day-to-day compliance and operational readiness
Coached and mentored team members to support skill development and performance improvement
Coordinated employee onboarding workflows to support new-hire readiness and operational continuity
Coordinated daily work prioritization to support timely completion of assigned tasks
Created and maintained policy and procedure documentation to support daily organizational operations
Owned recruiting and interviewing process management to enable timely fulfillment of talent acquisition needs
Directed risk identification and mitigation activities to maintain control over organizational risk exposures
Led partnership development initiatives to support long-term relationship growth through outreach and ongoing engagement
Owned vendor relationship management and monitored ongoing vendor performance to support operational requirements
Performed trend analysis to identify patterns and support decision-making processes
Oversaw resource allocation to maintain balanced workload and ensure timely delivery
Directed revenue management activities to support business performance objectives
Led cross-functional coordination and execution of shared deliverables to support overall program completion
Applied disciplinary techniques to support classroom/safe environment order and acceptable conduct
Developed and executed networking strategies across stakeholder environments to support cross-functional collaboration
Managed collaboration across cross-functional stakeholders to support shared goals
Applied computer skills across relevant software and systems to support day-to-day operations
Directed stakeholder communications to support coordinated execution and alignment
Managed end-to-end problem resolution workflows to support service restoration and reduce risk of recurrence
Applied adaptability to manage changing priorities and adjust execution as needed
Coordinated multitasking across concurrent priorities to maintain workflow continuity
Sustained solution-focused attitude in daily workflow to support effective issue resolution
Evaluated issues and applied practical solutions to address operational needs
Communicated clearly across stakeholders to support alignment, coordination, and effective information flow
Applied strong organizational skills to sustain workflow efficiency and support uninterrupted operations
Managed team development initiatives to support performance improvement and cross-team collaboration
Managed work planning and prioritization activities to ensure alignment with daily execution needs
Oversaw hiring and training processes to support ongoing team readiness
Owned operations and executed efficiency initiatives to support improved day-to-day performance
Owned customer relationship management process management to maintain customer retention and satisfaction
Managed training and development initiatives to support workforce capability growth
Administered staff training programs to support consistent onboarding and job performance
Coordinated coaching and mentoring for employees to support skill development and performance improvement
Owned scheduling management and coordinated operational workflows to support day-to-day operations
Maintained professional, courteous conduct to support positive client and workplace relationships
Owned negotiation and conflict resolution processes to support stakeholder alignment and effective outcomes
Applied active listening to understand customer needs and concerns during customer interactions
Sustained interpersonal relations to support productive professional interactions
Coordinated schedule planning and ongoing schedule management activities to support operational continuity
Applied problem-solving capabilities to resolve issues and maintain workflow continuity
Oversaw customer relationship management processes to maintain strong customer relationships and support ongoing service delivery
Planned and delivered Training and Development programs to support workforce capability and operational readiness
Planned and delivered staff training to maintain compliance, standardize procedures, and support day-to-day operations
Customer relationship management
Training and development
Staff training
Timeline
Manager
Subway
02.2023 - Current
Supervisory Transportation Security Officer
Transportation Security Administration
09.2002 - 12.2022
International and Domestic Reservation Agent
American Airlines
09.1999 - 06.2003
Education
Concordia Lutheran University
High School Diploma - Education
Roosevelt High School