Alvin R. Jones
Computer Technician/Admistrative Professional
Washington,DC
Summary
Experienced Computer Desktop Support Technician who can manage and implement tools and test equipment to troubleshoot, install, configure, optimize, and perform preventive maintenance on Desktop/ Laptop computers and other computer-related peripherals. Core competencies include CompTIA A+ Certified (COMP001008812877) Proficient in Windows XP, Vista, and Windows 7-11 and Microsoft Office 365 (With focus on PowerPoint and Excel). Have excellent communication skills (written/oral), Helpdesk technology (Change Gear Helpdesk Software), and Customer Service skills.
Overview
25
25
years of professional experience
Work History
Systems Administrator
Qi-Life Center - All-Faith Consortium
Washington, DC
06.2010 - 03.2014
- Managed the use of diagnostics and troubleshooting procedures for all computers in a wireless environment
- Installed hardware, software, and printers
- Configured, optimized, and performed preventive maintenance
- Configured and resolve wireless issues
- Used vendor documentation and Internet research to solve complex computer operating issues
- Followed design or installation specifications and referred major hardware or software problems or defective products to vendors or other qualified technicians for service
- Documented all maintenance and repairs
- Trained users in the use of the computer, software, and relevant applications., nd Airborne Division (Paratrooper) - Honorable Discharge
Computer Lab Technician
Prince Georges Community College
Hyattsville, MD
03.2009 - Current
- Managed the university’s remote online Math lab operation, using helpdesk technology to implement the university’s online application and excel spreadsheets to assist students needing math tutoring by directing and connecting them to the appropriate math tutor
- Managed the daily performance of the college’s computer systems in a college learning-lab setting while maintaining the day-to-day operations of a multi-cultured learning-centered environment
- Informed and corrected student or staff inquiries regarding computer software or hardware operations to resolve issues
- Managed the re-imaging of desktop/laptop computers, and reinstalled pertinent software
- Installed and performed major/minor repairs to hardware, software, or peripheral equipment by following design or installation specifications
- Referred major hardware or software problems or defective products to vendors or technicians for service
- Updated an Access Relational Database, read technical manuals, conferred with users, or implemented diagnostics to investigate and resolve PC issues, and provided technical assistance/support
- Performed administrative procedures and duties relevant to the Computer Lab.
Computer Systems Administrator/Technician
Qi-Life Center - All-Faith Consortium
Washington, DC
06.2010 - 03.2014
Desktop Administrator
Georgetown University
07.2012 - 01.2013
- As a Contractor, performed diagnostics and troubleshooting procedures on personal computers/printers/scanners
- Managed the re-imaging of PC’s/Mac
- Re-installed all applicable software, updates, and group policies
- Managed and accomplished the de-commissioning of antiquated computer equipment
- D-banned and degaussed hard drives for security purposes
- Used technical manuals, forums, journals, and the internet to research computer hardware and software issues
- Completed all administrative reports relevant to assignments and tickets
- Provided customer service in areas referencing question and/or requests for services relating to Desktop/laptop computers, Microsoft Office applications, email, configuration of printers, scanners, and other desktop/laptop related peripherals.
Lead Desktop Support Technician
Unisys
07.2011 - 11.2011
- Managed the diagnostics and troubleshooting procedures for personal computers/printers/scanners
- Provided customer service in areas referencing question and/or requests for services relating to Desktop/laptop computers, Microsoft Office applications, email, the configuration of printers, scanners, and other desktop/laptop related peripherals
- Re-imaged computers when necessary and loaded all applicable software
- Used technical manuals, forums, journals, and the internet to research computer hardware and software issues
- Set up teleconferences and meetings
- Completed all administrative reports relevant to assignments and tickets.
Database Administrator
Howard University Faculty Senate
, Washington
01.2006 - 01.2009
- Accomplished the design of, construction, maintenance, and fine tuning of databases using Microsoft Access
- Tested programs or databases, corrected errors and made necessary modifications
- Modified existing databases and database management systems Planned, coordinated and implemented security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure
- Trained users and answered questions
- Specified users and user access levels for each segment of database
Education
Bachelor of Information Technology -
American InterContinental University
Associate of Arts - Business Administration- Information Systems
American InterContinental University
Associate of Science - Electronic Engineering Technology
TESST Electronic College
Skills
Electronic Repair Maintenance Technical Skills
A Certified: (COMP001008812877)
Computer Maintenance and Repair
Strategic Business Management (Case Studies, SWOT Analysis, Diversification)
Windows XP, Vista, Windows 7-11, Microsoft Office Suite 365 emphasis on Word, Access, PowerPoint and Excel, design, populate, update, troubleshoot and manage Relational Databases, Proficient in Helpdesk Technologies (Change Gear Helpdesk Software)
Timeline
Desktop Administrator
Georgetown University
07.2012 - 01.2013
Lead Desktop Support Technician
Unisys
07.2011 - 11.2011
Systems Administrator
Qi-Life Center - All-Faith Consortium
06.2010 - 03.2014
Computer Systems Administrator/Technician
Qi-Life Center - All-Faith Consortium
06.2010 - 03.2014
Computer Lab Technician
Prince Georges Community College
03.2009 - Current
Database Administrator
Howard University Faculty Senate
01.2006 - 01.2009
Bachelor of Information Technology -
American InterContinental University
Associate of Arts - Business Administration- Information Systems
American InterContinental University
Associate of Science - Electronic Engineering Technology
TESST Electronic College
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