Experienced Computer Desktop Support Technician who can manage and implement tools and test equipment to troubleshoot, install, configure, optimize, and perform preventive maintenance on Desktop/ Laptop computers and other computer-related peripherals. Core competencies include CompTIA A+ Certified (COMP001008812877) Proficient in Windows XP, Vista, and Windows 7-11 and Microsoft Office 365 (With focus on PowerPoint and Excel). Have excellent communication skills (written/oral), Helpdesk technology (Change Gear Helpdesk Software), and Customer Service skills.
· Electronic Repair Maintenance Technical Skills
· A+ Certified: (COMP001008812877)
· Computer Maintenance and Repair
· Strategic Business Management (Case Studies, SWOT Analysis, Diversification)
· Windows XP, Vista, Windows 7-11, Microsoft Office Suite 365 emphasis on Word, Access, PowerPoint and Excel, design, populate, update, troubleshoot and manage Relational Databases, Proficient in Helpdesk Technologies (Change Gear Helpdesk Software)