Aly Schoenhofer
San Antonio,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Franchise Manager
Lawn Doctor Northwest San Antonio
10.2021 - Current
- Schedule employees routes, managing 60+ customers per day
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Veterinary Receptionist
The Ark Pet Hospital
10.2017 - 10.2021
- Coordinated patient scheduling, check-in, check-out and payments while maintaining current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care. Acting in emergency situations.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Oversaw end of life appointments and organized body care and cremation appointments.
Veterinary Receptionist
Woodland Springs Veterinary Hospital
09.2015 - 09.2017
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Bar Manager
The Lion and Rose Pub
06.2011 - 08.2015
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bartender
Scuzzi's Italian Grill
08.2009 - 08.2011
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Built relationships with vendors to manage orders and negotiate costs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Public Relations Intern
San Antonio Children's Museum
08.2009 - 08.2010
- Helped plan and execute private, company, and client events.
- Increased awareness of company services and products with implementation of PR strategies.
- Supported public relations managers with writing, researching and preparation of materials
- Designed and maintained monthly and holiday window displays
Education
Bachelor of Arts - Communications
Quinnipiac University
Hamden, CT12-2010
Skills
- Client relations
- Compassionate care
- Attention to detail
- Inventory management
- Relationship building
Timeline
Franchise Manager
Lawn Doctor Northwest San Antonio
10.2021 - Current
Veterinary Receptionist
The Ark Pet Hospital
10.2017 - 10.2021
Veterinary Receptionist
Woodland Springs Veterinary Hospital
09.2015 - 09.2017
Bar Manager
The Lion and Rose Pub
06.2011 - 08.2015
Bartender
Scuzzi's Italian Grill
08.2009 - 08.2011
Public Relations Intern
San Antonio Children's Museum
08.2009 - 08.2010
Bachelor of Arts - Communications
Quinnipiac University
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