Alya Shams
New York,New York
Summary
Proactive and goal-oriented professional with strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing project management and software support to users and developing and implementing technical solutions. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Senior Implementation Specialist
Codat Ltd
12.2023 - 12.2024
- Performed as the sole SME for implementation in the US for both the Banking and Fintech markets for 6 months, before onboarding and ramping up an additional resource
- Supported all of our data offerings which included Accounting, Banking, and Commerce. Adjusted my guidance and the protocols based on the business, use case, and product being implemented
- Consulted clients on best practices when building to the Codat API, including but not limited to advice on integration specific nuances for read and write requests, how to query returned values for specific results, storing pulled data in central databases vs calling specific endpoints based on webhooks events, embedded SDKs and more
- Worked closely with Account Managers and Account Executives when presenting to key stakeholders by participating in QBRs/QTRs, providing demos, and sending weekly or monthly updates for ongoing implementations
- Created streamlined processes for handovers from pre-sales to implementation upon project start and implementation to support upon project completion
- Managed year-long implementations for enterprise clients, getting involved early on in discovery then consulting on their GTM strategy and supporting their product launch
- In the last quarter, I built an Inclusivity and Diversity Committee from the ground up with a colleague. Presented the initiative to our C-Suite and board, submitted a budget proposal, and held our first few events in a matter of months
Portfolio Lead
Blend Labs LLC
05.2023 - 11.2023
- Managed a portfolio of multiple consultants and oversee their projects
- Led the initiative to strategize best practices for a new platform, which includes adopting agile sprint planning and a release process for all production promotions
- Actively identify risks and track timelines to meet expected revenue
- Act as a point of escalation for clients and internal teams alike
- Work alongside product and engineering as well as customer success teams to continue to scale the product and deployment process to better serve our partners
Senior Implementation Consultant
Blend Labs LLC
09.2022 - 05.2023
- Act as a subject matter expert for colleagues as well as a mentor for new employees
- Align internal and external teams as a leader to ensure successful deployments
- Developed and executed a strong understanding of integrations including setting up API users, public certs, SAML assertions, and event driven downstream processes
IC III
Blend Labs LLC
09.2021 - 09.2022
- Collaborate with cross-functional teams from pre-sales to post-implementation
- Contribute to building, documenting, demoing, and implementing new software features
- Embrace a client-first approach that is dedicated to designing solutions centered on anticipated industry changes and feedback
IC II
Blend Labs LLC
07.2020 - 09.2021
- Quickly established an understanding of the industry and platform, began leading projects within 3 months
- Onboarded 4-5 net new clients per quarter by gathering and understanding their business requirements, delivering on expectations within the desired timeline, and enabling their team to fully adopt the software as a service
Implementation Consultant
Enforce
07.2018 - 06.2020
- Developed and deployed project plans for clients implementing Ceridian Dayforce, a cloud software product, by conducting consulting sessions to advise best practices and solutions
- Established new processes to effectively capture and define requirements and clients’ business strategies
- Applied functional and technical expertise to manage all aspects of the implementation process, including solution design, configuration, acceptance and integration testing, training, and rollout
Education
Bachelor of Science - Computer Information Systems
Louisiana Tech University
05.2018
Skills
- Postman
- Stakeholder management
- Structured Query Language (SQL)
- HTML
- JSON
- Figma
- Asana
- Jira
- Azure DevOps
- Solution Design
- Written Communication & Verbal Communication
Timeline
Senior Implementation Specialist
Codat Ltd
12.2023 - 12.2024
Portfolio Lead
Blend Labs LLC
05.2023 - 11.2023
Senior Implementation Consultant
Blend Labs LLC
09.2022 - 05.2023
IC III
Blend Labs LLC
09.2021 - 09.2022
IC II
Blend Labs LLC
07.2020 - 09.2021
Implementation Consultant
Enforce
07.2018 - 06.2020
Bachelor of Science - Computer Information Systems
Louisiana Tech University