Alyah Carrillo
Albuquerque,NM
Summary
Dedicated professional skilled in customer service and patient care coordination. Expertise in facilitating communication between patients and healthcare providers, ensuring efficient scheduling and documentation, and enhancing patient satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Physical Therapy Aide
Spine Solutions
Albuquerque, NM
2024 - Current
- Assisted therapists with patient mobility and rehabilitation exercises.
- Maintained cleanliness and organization of therapy areas and equipment.
- Prepared treatment areas by setting up equipment and supplies as needed.
- Faciliated patient progress and communicated updates to therapy staff.
- Facilitated communication between patients and healthcare providers regarding care plans.
Patient Care Coordinator
Therapy Resources
Chula Vista, CA
2023 - 2024
- Coordinated patient scheduling to optimize therapy resource allocation.
- Managed patient intake processes, ensuring accurate documentation and compliance with healthcare regulations.
- Developed patient care plans in collaboration with multidisciplinary teams to enhance treatment effectiveness.
- Facilitated communication between patients and healthcare providers, improving overall patient satisfaction.
- Implemented electronic health record systems to streamline data management and improve access to patient information.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Guest Service Representative
European Wax Center
San Diego, CA
2022 - 2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in scheduling appointments, ensuring optimal client flow and satisfaction.
- Maintained cleanliness and organization of reception area, enhancing guest experience.
- Educated clients on services and products, fostering informed decision-making.
Education
Associate of Science - Physical Therapy
Central New Mexico Community College
Albuquerque, NM01.2027
Skills
- Maintaining and cleaning equipment
- Maintaining inventory
- Home exercise programs
- Maintaining filing systems
- Therapeutic exercises
- Customer service
- Flexible schedule
- Product sales
- First aid training
- Language proficiency
- Cash handling experience
- Multitasking Abilities
Certification
- CPR Training - 2025
- Spanish Proficiency License
Languages
Spanish
Native or Bilingual
Timeline
Physical Therapy Aide
Spine Solutions
2024 - Current
Patient Care Coordinator
Therapy Resources
2023 - 2024
Guest Service Representative
European Wax Center
2022 - 2023
Associate of Science - Physical Therapy
Central New Mexico Community College