Summary
Overview
Work History
Education
Skills
biking, drawing and painting, organizing, dog walking, pet sitting
Timeline
Generic

Alyah Rabia

Marietta,PA

Summary

At Soma, I spearheaded initiatives that significantly enhanced customer satisfaction and engagement, utilizing my expertise in complex problem-solving and customer service. My strategic approach to sales and inventory management led to surpassing sales targets and streamlining operations, demonstrating a blend of analytical prowess and interpersonal skills. Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Associate

Soma
07.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with coworkers, facilitating effective communication across each worker.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.

Collecting Mail

Neighbor
01.2019 - Current

Gathering the mail for my neighbors when they go out of town.

Making sure everyday to go and gather the mail when it gets delivered to their house, also collecting packages and watering plants when they leave out of town.

Only working for about a week or two each time they leave.

Education

High School Diploma -

Pope High School
Marietta, GA
05.2024

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Cash Handling
  • Customer Engagement
  • Complex Problem-Solving
  • Flexible Schedule
  • Sales Techniques
  • Loyalty Program Promotion
  • Organization

biking, drawing and painting, organizing, dog walking, pet sitting

All mainly used as forms of exercise and expressing emotions, letting out stress. They are great ways to stay on task and help with everyday daily life tasks. 

Timeline

Associate

Soma
07.2024 - Current

Collecting Mail

Neighbor
01.2019 - Current

High School Diploma -

Pope High School
Alyah Rabia