Schniqua Fontenette
Assistant Manager
Houston,TX
Summary
Dynamic Assistant Manager with a proven track record at SOMA, excelling in team leadership and customer service. Enhanced operational efficiency by improving cash handling accuracy and fostering a positive work environment. Skilled in problem-solving and decision-making, consistently elevating customer satisfaction through effective communication and prompt issue resolution.
Overview
10
10
years of professional experience
Work History
Assistant Manager
SOMA
12.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Couier
Uber Eats
01.2023 - 04.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Assistant Manager
Janie and Jack
08.2015 - 04.2021
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Business Management
University of Phoenix
Houston, Texas05-2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
Timeline
Couier
Uber Eats
01.2023 - 04.2024
Assistant Manager
SOMA
12.2020 - Current
Assistant Manager
Janie and Jack
08.2015 - 04.2021
Business Management
University of Phoenix
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