Alycce Long

In this position, I am primarily responsible for independently fulfilling orders for custom framing and working with customers to identify their needs and provide recommendations. My duties and skills include:

• Assist senior staff in performing business duties.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Demonstrating written and verbal communication techniques to develop and deliver status/staff updates and correspondence to managers.
• Analyzing data, submitting recommendations and making adjustments to resolve issues, and identify and address service discrepancies.

In this position, I was a member of a maintenance team, where I primarily provided commercial custodial services, monitored supply inventory, and conducted routine inspections. My duties and skills include:

• Evaluating requirements to ensure that all needed actions are identified and scheduled, and all commitments are
  met.
• Monitoring and tracking tasks, conducting follow-up, and keeping management informed of operational
  developments.
• Providing technical guidance to coworkers on procedures and processes and reporting on results.
• Demonstrating communication techniques to develop and deliver status to management.
• Submitting recommendations and making adjustments to resolve issues, and identify and address service
  discrepancies.

In this position, I performed as a pool gate guard for local residences in Baltimore, MD. My role consisted of warning swimmers of any dangers or inappropriate activities, enforcing pool regulations among all residents, and keeping track of occupants. My duties and skills include:

• Using interpersonal skills to establish working relationships and client engagement.
• Applying communication skills to conduct work activities with clients and staff.
• Troubleshooting problems and communicating efficiently to handle conflict and resolve issues and inquiries.
• Responding orally to inquiries or requests for information from customers and staff.

In this position, I greeted any guests entering or exiting the park, offered information about services, initiated sales for additional services, and resolved inquiries. My duties and skills include:

• Using interpersonal skills to establish working relationships and provided excellent customer service.
• Applying communication skills to greet visitors and conduct work activities with customers and staff.
• Communicating efficiently to respond orally to inquiries and requests for information about services from customers.
• Conducting customized product sales.