Suzanne Sammons
Austin,TX
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Chuy's. Proven ability to enhance customer satisfaction through personalized solutions and exceptional craftsmanship. Skilled in cash handling and POS system operations, consistently delivering results in high-volume environments while maintaining a focus on organization and cleanliness.
Knowledgeable server with solid background in restaurant industry. Adept at providing exceptional customer service and contributing to positive dining experience. Demonstrated abilities in multitasking and maintaining high standards of cleanliness and food safety.
Overview
23
23
years of professional experience
Work History
Custom Framer
Michael’s
11.2024 - Current
- Ensured long-lasting preservation of artwork by utilizing acid-free matting and UV-resistant glass during the framing process.
- Delivered exceptional craftsmanship in custom framing projects, resulting in repeat business from satisfied customers.
- Assisted clients with selecting complementary color schemes for matting choices that enhanced the visual appeal of their framed pieces.
- Enhanced customer satisfaction by providing personalized framing solutions tailored to individual needs and preferences.
- Streamlined workflow efficiency by organizing workspace, tools, and inventory for optimal productivity.
Restaurant Worker
Chuy's Tex-Mex Restaurant
08.2002 - 09.2024
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Worked catering events for weddings and meetings
- Delivered food and set up for events
- Made the schedule for several years to help management
- Worked in the Togo department, expoing, packing and double checking orders
- Tended bar and served guests efficiently and quickly
Restaurant Server
TX Roadhouse
02.2023 - 05.2024
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Killeen High School
Killeen05-2000
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cleanliness
- Cash handling
- POS system operation
- Menu memorization
- Detail-oriented
- High volume dining
- Suggestive selling
- Payment processing
- Alcohol service
- Bar terminology
- Drink preparation
- Customer service
- Point of sale (POS) system operations
- Customer complain resolution
- Table management
Timeline
Custom Framer
Michael’s
11.2024 - Current
Restaurant Server
TX Roadhouse
02.2023 - 05.2024
Restaurant Worker
Chuy's Tex-Mex Restaurant
08.2002 - 09.2024
High School Diploma -
Killeen High School
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