Jordyn Spence
Clarksville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Custom Framer and Customer Service
D&D Companies Inc.
09.2016 - Current
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
- Fostered highly communicative, collaborative team culture on visual product projects.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Color Guard Instructor
Austin Peay State University
08.2016 - Current
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Established clear benchmarks for performance and monitored individual and team progress.
- Assisted clients in setting and achieving personal and professional goals.
- Created and implemented innovative strategies to engage clients in coaching journey.
Color Guard Instructor
Northwest High School
07.2012 - Current
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
- Facilitated group coaching sessions and provided individual coaching support.
- Assisted clients in setting and achieving personal and professional goals.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Encouraged clients to find creative solutions to problems and maintain motivation.
Education
Bachelor of Science - Psychology
Austin Peay State University
Clarksville, TN12.2015
Skills
- Microsoft Office
- Matting and Framing
- Cash Register Operations
- Quality Assurance Inspections
- Customer Satisfaction
- Client Billing
- Active Listening
- Microsoft Excel
- Customer Relations
- Order Fulfillment
- Stocking and Replenishing
- Credit Card Payment Processing
- Quality Control
- Order Processing
- Problem-Solving Ability
- Conflict Resolution
- Multi-Line Phone Talent
- Reading Comprehension
- POS Systems Expertise
- Critical Thinking
- Administrative Support
- Customer Service
- Coordination
- Prioritization
- Proofreading
- Documentation
Timeline
Custom Framer and Customer Service
D&D Companies Inc.
09.2016 - Current
Color Guard Instructor
Austin Peay State University
08.2016 - Current
Color Guard Instructor
Northwest High School
07.2012 - Current
Bachelor of Science - Psychology
Austin Peay State University
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