Alyce Williams
Plains,KS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Elementary Special Education Teacher
USD 480 Liberal, KS
08.2018 - Current
- Provide support and assistance to students (grades K-5) throughout the school day
- Communicate clearly with administration and parents on student accomplishments/struggles
- Monitored student progress closely, intervening proactively when necessary to ensure steady growth and achievement of learning goals.
- Adapt lesson plans and techniques to the needs of my students
- Assess progress of students and adjust learning plan accordingly
- Collaborate with general education teachers and speech pathologists to provide differentiated instruction and classroom accommodations/modifications
- Provide a multi-sensory, language-based classroom, including visual, auditory, tactile and kinesthetic support
- Create IEPs and daily lesson plans for each student; provide quarterly IEP progress reports to monitor progress towards meeting annual goals
- Developed master schedule for special education teachers and teacher assistants
- Maintained accurate and complete student records to prepare reports on children and activities.
- Provide 1:1 support for grades K-5 students with mild to severe learning disabilities
- Design and implement individualized lesson plans for students with mild to moderate learning disabilities
- Supervise 4 teaching assistants, assisting them in behavior management and lesson plan development
- Teach math, reading, spelling and handwriting to special needs students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Paraprofessional
USD 480
08.2015 - 05.2018
- Provided support and assistance to students throughout the school day
- Evaluated and documented student progress
- Developed creative activities for student participation and learning
- Supervised and taught special needs students
- Maintained cleanliness and organization of classroom.
Customer Service Clerk
Comet Cleaners Franchise Group LLC
Liberal, KS
02.2015 - 03.2018
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Responded to customer calls and emails to answer questions about products and services.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Provided thorough product knowledge to assist customers in making informed decisions on purchases.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
Shift Manager
Hastings Entertainment Inc
Liberal, KS
05.2011 - 01.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team and to maximize team performance
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Kept accurate and detailed records of personnel progress and productivity.
Sales Associate
Radio Shack Corporation
Liberal, KS
07.2006 - 03.2011
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Associate of Liberal Arts -
SCCC
Liberal, KSSkills
- Microsoft Office
- Google Suite
- Adaptability
- Time Management
- Collaboration
- Communication
- Relationship Building
- Patience
- Empathy
- Leadership
- Multitasking
- Customer Satisfaction
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Computer Proficiency
- Complaint resolution
- Scheduling
- Documentation
- Scheduling proficiency
Awards
- Phi Theta Kappa International Honor's Society of 2 year Colleges
- Vice President's Honor Roll
Timeline
Elementary Special Education Teacher
USD 480 Liberal, KS
08.2018 - Current
Paraprofessional
USD 480
08.2015 - 05.2018
Customer Service Clerk
Comet Cleaners Franchise Group LLC
02.2015 - 03.2018
Shift Manager
Hastings Entertainment Inc
05.2011 - 01.2015
Sales Associate
Radio Shack Corporation
07.2006 - 03.2011
Associate of Liberal Arts -
SCCC