Alycea Sims
Summary
Dynamic leader with proven expertise in staff training and development, as evidenced by spearheading a team of 12-15 at Goody Goody Liquor. Excelled in recruiting and performance evaluations, significantly enhancing team efficiency. Achieved a rapid promotion at Dillards, highlighting exceptional multitasking and organizational skills. Renowned for implementing strategic plans to meet business goals, demonstrating a blend of hard and soft skills.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Goody Goody Liquor
Rowlett, TX
05.2024 - Current
- Managed a team of 12-15 people
- Constructed weekly schedules, daily breakdowns, and conducted both phone and in person interviews
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained up-to-date knowledge of company products and services.
- Analyzed business performance data and forecasted business results for upper management.
Barista
Dutch Bros. Coffee
Garland, TX
06.2022 - 05.2024
- Remained consistent and carried out the core values of speed, quality, and service
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Assistant Manager
Cutco
Clearlake Office - Houston, TX
01.2022 - 08.2023
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Specialist/Sales Associate
Dillards
Dallas, TX
12.2020 - 09.2021
- Assist numerous consumers daily in finding or selecting items and providing insightful recommendations for the customer specifically
- First Junior Department Sales Associate to receive a raise within the last 2 years
- Promoted from Sales Associate to Co
- Swimwear Sales Specialist within the first 4 months of working there
- Assisted Department Manager in merchandising, visualizing and training new employees
- Training in merchandising, register usage, ticket labeling, and cleaning department
Education
Bachelor’s Degree - Liberal Arts and Sciences in Psychology & Biology
The University of North Texas at Dallas
Dallas, TX05.2024
Skills
- Recruiting and interviewing
- Task delegation
- Employee performance evaluations
- Employee scheduling
- Staff training and development
- Multitasking and organization
References
- Bethany Hughes, English I Teacher, Lakeview Centennial High School, (214) 235-2970, bnhughes@garlandisd.net
- Ian Little, Store Manager, Goody Goody Liquor, (214) 957-9108, Ilittle@goodygoody.com
- Abraham Velasco, Store Manager, Dutch Bros Coffee, (530) 216-0054
Timeline
Assistant Manager
Goody Goody Liquor
05.2024 - Current
Barista
Dutch Bros. Coffee
06.2022 - 05.2024
Assistant Manager
Cutco
01.2022 - 08.2023
Specialist/Sales Associate
Dillards
12.2020 - 09.2021
Bachelor’s Degree - Liberal Arts and Sciences in Psychology & Biology
The University of North Texas at Dallas
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