Stephanie Hawkins
Southaven,MS
Summary
Diligent Assistant Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Rainbow Shops
08.2013 - 03.2021
- Store opening and closing procedures
- Set the tone for courteous and positive customer service
- Assisted and supported the Store Manager in all aspect of store operations
- Operational improvements
- Keeping daily record of store sales , scheduling, damages log, employee discounts, new hire paperwork, paid outs, visitor log
- Increased profits through effective sales training and troubleshooting profit loss areas
- Process customer payment and refund
- Maintain windows display and signage
- Resolve customer inquiries and complaints
- Ensure products are presentable and clean
- Received deliveries and conduct stock checks
- Finalize Payroll
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Account Manager
JD Byryder
04.2009 - 06.2013
- Serve as the lead point of contact for all customer account management matter
- Build and maintain strong , long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- De-escalated customers interactions by providing alternative tactics to problem-solving and satisfying customer needs
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Develop trusted advisors relationships with key accounts, customer stakeholders and executive sponsors
Store Manager
Tittle Max
06.2004 - 03.2009
- Lead and motivate a team of employees to ensure customer satisfaction, sales goals, and operational excellence
- Develop and implement strategies for increasing store profitability while controlling expenses
- Monitor daily operations, including cash management, inventory control, and compliance with company policies and procedures
- Ensure that all customers receive prompt, courteous services in accordance with the company standard
- Direct and supervise employees engaged in loans, inventory-taking, reconciling cash receipts, or in performing services for customers
- Establish credit policies and operating procedures
Education
High School -
Eastside High School
05.1994
Skills
- Sales
- Scheduling
- Management
- Inventory
- Merchandising
- Word
- Team Building
- Cash Handling
- Customer Service Skills
- Fashion Retail
- Retail Management
- Salesforce
- Data Entry
- Store Management Experience
- Inventory Control
- Quality Audits
- Assistant Manager Experience
- Payroll
- Supervising Experience
- Employee evaluation
- Succession planning
- Windows
- Typing
- Documentation review
- Security
- Inside sales
- Zendesk
- Customer support
- Word processing
- Help desk
- Computer skills
- IOS
- Accounts receivable
- Performance Management
- Interviewing
- Pricing
- CRM Software
- Microsoft SharePoint
- Social media management
- Driving
- Negotiation
- Employee Orientation
- Operating Systems
- System Administration
- Active Directory
- Profit & loss
- Recruiting
- Cash register
- Supervising experience
- Customer service
- Cash handling
- System administration
- Store management
- Telemarketing
- Heavy lifting
- Assistant manager experience
- Software Troubleshooting
- LAN
- Microsoft Windows Server
- Technical Support
- Contract Negotiation
- Network Support
- Android
- Desktop Support
- Computer Networking
- Home health
- English
- Fluent
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Customer service and satisfaction
- Closing oversight
- Multitasking
- Cost Reduction
- Operations Management
- Team building
Certification
- TESOL Certification
- ESL Certification
- Driver's License
Timeline
Assistant Manager
Rainbow Shops
08.2013 - 03.2021
Account Manager
JD Byryder
04.2009 - 06.2013
Store Manager
Tittle Max
06.2004 - 03.2009
High School -
Eastside High School
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