Yanitza DeHoyos
Egg Harbor Township,NJ
Summary
Friendly, bilingual (English & Spanish) customer-service professional with experience in cash handling, guest interactions, problem resolution, and fast-paced service environments. Skilled at maintaining accuracy, delivering exceptional service, and communicating clearly with diverse customers. Seeking to contribute strong hospitality and front-office skills to Ocean Casino Resort as a Front Desk Representative.
Overview
2
2
years of professional experience
Work History
Sales Associate
Rainbow Shops
Pleasantville, New Jersey
04.2025 - Current
- Assist customers with purchases, sizing, and product questions to ensure a positive shopping experience.
- Operate registers and handle cash, card payments, returns, and exchanges with accuracy.
- Maintain store presentation, organize inventory, and restock merchandise.
- Resolve customer issues with professionalism and escalate concerns when necessary.
- Work flexible hours and support team needs in a fast-paced retail environment.
Team Member
Chick-fil-A
Egg Harbor Township, New Jersey
07.2024 - 01.2025
- Provided fast, friendly service to guests, taking orders and ensuring accuracy.
- Managed POS transactions, including cash, credit, and mobile payments.
- Maintained cleanliness and organization of work areas.
- Supported front-of-house operations during high-traffic hours.
- Delivered a positive guest experience with strong communication and teamwork.
Bank Teller
First National Bank
York, Pennsylvania
08.2023 - 11.2023
- Performed daily cash-handling, deposits, withdrawals, and check processing with accuracy.
- Assisted customers with account inquiries and financial transactions.
- Ensured compliance with bank policies, privacy standards, and security procedures.
- Built customer trust through clear communication and professional service.
- Balanced cash drawer daily with 100% accuracy.
Education
High School Diploma -
Wiliam Penn Senior High School
York, Pennsylvania06-2022
Skills
- Bilingual: English & Spanish (Fluent)
- Customer Service & Guest Relations
- Cash Handling & Payment Processing
- Strong Communication Skills
- Computer & POS System Skills
- Problem Solving & Conflict Resolution
- Ability to Work in Fast-Paced Environments
- Professional & Friendly Demeanor
- Attention to Detail & Recordkeeping
- Team Collaboration
- Multitasking & Time Management
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Rainbow Shops
04.2025 - Current
Team Member
Chick-fil-A
07.2024 - 01.2025
Bank Teller
First National Bank
08.2023 - 11.2023
High School Diploma -
Wiliam Penn Senior High School