Melanie Ruiz
San Jose,CA
Summary
Compassionate and bilingual customer service professional currently pursuing a Bachelor of Science in Nursing (Pre-Nursing) at San Jose State University. Experienced in delivering exceptional customer service, supporting healthcare and community organizations through volunteer work, and maintaining organized, patient-focused environments. Knowledgeable in human anatomy, psychology, and medical terminology, with strong communication, problem-solving, and administrative skills. Eager to contribute to a healthcare team as a Health Services Representative while providing outstanding service to patients and families.
Overview
3
3
years of professional experience
Work History
Sales Associate
Garage Clothing Store
San Jose, CA
05.2025 - Current
- Delivered exceptional customer service through personalized assistance with product selection, styling, and fitting room support, enhancing customer satisfaction.
- Collaborate with team members to meet daily sales goals and provide efficient service during high-volume periods.
- Educated customers about loyalty program benefits and ongoing promotions.
- Process purchases, returns, and exchanges accurately using the point-of-sale (POS) system.
- Collaborated with team members to achieve daily sales goals and ensure efficient service during high-volume periods, contributing to overall store success.
Retail Sales Associate
Shoe Palace
San Jose, CA
03.2023 - 03.2025
- Assisted customers with purchases, ensuring positive shopping experiences through friendly, professional service.
- Maintained store organization and merchandising, enhancing product visibility and customer satisfaction.
- Maintained store organization and merchandising to improve the shopping experience.
- Trained and supported new team members, facilitating smooth onboarding and team integration.
- Supported opening and closing procedures, including cleaning and inventory organization.
Skills
- Bilingual: English & Spanish (Fluent)
- Customer Service
- Patient Relations
- Communication
- Appointment Support
- Medical Office Exposure
- Electronic Point-of-Sale (POS) Systems
- Organization & Time Management
- Team Collaboration
- HIPAA Awareness
Education
San Jose State University – San Jose, CA
Bachelor of Science in Nursing (Pre-Nursing) (In Progress)
Expected Graduation: May 2028
Relevant Coursework:
- Human Anatomy
- Psychology
- Medical Terminology
Notre Dame High School – San Jose, CA
Graduated: May 2024
- GPA: 3.52
- National Honor Society
- Advanced Placement Spanish
Timeline
Sales Associate
Garage Clothing Store
05.2025 - Current
Retail Sales Associate
Shoe Palace
03.2023 - 03.2025