Alycia
Port Monmouth,NJ
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
- Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
3
3
years of professional experience
Work History
Operations Manager
TJX Companies
Howell Township, NJ
10.2020 - Current
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored over 60 employees' day-to-day activities and made plans to rectify issues.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Merchandise Manager
TJX Companies
Staten Island, NY
05.2019 - 01.2020
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Assessed areas of service concern and developed improvement plans.
Education
Diploma - All
Mater Dei
Middletown 09.2003 - 06.2007
Skills
Budgeting and forecasting
Management information systems
Budgeting
Operations management
Performance Evaluations
Employee relations and conflict resolution
Business planning
Staff Management
Cost reduction and containment
Raw materials, packaging and production
Project Management
Timeline
Operations Manager
TJX Companies
10.2020 - Current
Merchandise Manager
TJX Companies
05.2019 - 01.2020
Diploma - All
Mater Dei
09.2003 - 06.2007