Alycia Briggs

Killingly

Summary

Dedicated customer service professional with a strong background in office administration, hiring, and payroll. Excellent communication skills and experience managing remote interactions while maintaining customer satisfaction. Currently pursuing an Associate Degree in Cyber Security, seeking opportunities as a remote assistant or customer service representative.

Overview

years of professional experience

Work History

CDL Bus Driver / Office Assistant

DATTCO / Killingly Public Schools

Killingly

01.2018 - Current

Delivered customer service support to staff, parents, and students, fostering positive relationships
Coordinated phone calls, emails, and office communications to enhance workflow
Maintained accurate records and scheduling information
Supported hiring and payroll processes to ensure smooth onboarding
Used Microsoft Word and Outlook for daily administrative tasks
Displayed reliability in team settings

Manufacturing Associate

Fiber Optics Technology

01.2014 - 01.2018

Ensured adherence to quality and safety standards in manufacturing processes
Executed tasks with precision to guarantee product accuracy and quality
Achieved production targets in a fast-paced environment through effective time management
Manufactured medical-grade equipment for hospitals and doctors’ offices

Manager / Trainer

Subway

01.2010 - 01.2014

Trained and supervised new employees to ensure effective onboarding
Managed daily operations to enhance customer service experience
Addressed customer issues promptly
Assisted with scheduling and team coordination
Handled inventory counts and organized supplies for streamlined operations

Education

Associate Degree - Cyber Security

Southern New Hampshire University

Manchester, NH

07-2027

Skills

CDL Licensed Bus Driver
Customer Service
Email & Phone Support
Remote Communication
Office Administration
Payroll Assistance

Data Entry
Inventory Management
Hiring & Training
Team Leadership
Time Management
Microsoft Word & Outlook

Timeline