Amilia Caputo
Passaic,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
School Bus Driver
Kris Transport Inc.
258 E 16th Avenue Paterson NJ 07055
07.2023 - Current
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported more than 10 children at a time.
Secretary, Dispatch, Transportation Coordinator
Kris Transport Inc.
258 E 16th Avenue Paterson NJ
10.2016 - Current
- Created transportation surveys to identify areas of public concern.
- Partnered with engineers to research, analyze and resolve complex transportation design issues.
- Designed pedestrian projects, bus facilities and car parking areas to facilitate transportation initiatives.
- Prepared necessary documents to obtain planned project approvals and permits.
- Planned pickups and drops for Students.
- Answered telephone calls and emails to respond to customer concerns and cost inquiries.
- Suggested transportation system improvements and projects, based on economic, population, land-use and traffic projections.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Maintained NJ driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Collaborated with supervisor of transportation to discuss department needs and goals.
- Tracked daily driver logs to comply with regulatory standards.
- Coordinated all company and regulatory paperwork.
- Instructed on important regulations and company policies.
- Scheduled mileage readings for reporting to accounting office and vendors.
- Enforced student behavior policies and responded to student emergencies.
- Drove bus along assigned route, picking up students.
- Supervised students during loading, unloading and on bus.
- Worked closely with school administration and transportation to maintain smooth operations.
- Completed logbooks, incident reports and other daily paperwork.
- Executed proper and timely loading and unloading of passengers.
- Assisted in loading and unloading students and belongings.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Recorded bus route and made notes for substitute drivers.
- Administered first aid to passengers in need.
- Inspected and serviced buses on regular basis.
- Attended pre-trip meetings to support safe transport of students.
- Maintained accurate and up-to-date route and time logs.
- Assisted in training new drivers and maintaining driver certifications.
- Created and enforced bus rules and kept expectations posted.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Identified and reported mechanical problems and safety hazards.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Communicated with drivers and personnel to coordinate timely drop off of students.
- Directed dispatching, routing, and tracking of 80+ fleet vehicles.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
Restaurant Waitress
The Crows Nest Restaurant
309 Vincent Ave, Hackensack NJ 07601
07.2010 - 02.2017
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Operated POS systems to cash out customer checks and complete order transactions.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Babysitter
Self-employeed
190 Maple Avenue Wallington NJ 07057
06.2009 - 08.2014
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
- Planned fun outings and educational activities to keep children entertained.
- Guided school homework and read bedtime stories to support development.
- Administered medications, following strict instructions from parents and medical labels.
- Provided safe transportation to and from school and extracurricular activities.
- Monitored children's play activities to verify safety.
- Engaged with children on individual basis to build positive relationships.
- Taught children basic life skills, manners and personal hygiene.
- Promoted language development skills through reading and storytelling.
- Transported children to and from activities using personal or family vehicle.
- Transported children to and from school, medical appointments and extra-curricular activities.
Education
High School Diploma -
Wallington Junior Senior High School
Wallington, NJ06.2012
Skills
- Transportation Contracts
- Project Permitting
- Supply Chain Improvement
- Reading Comprehension
- Critical Thinking
- Transportation Methods
- Policy Analysis
- Project Planning
- Transportation Planning
- Sustainable Transportation Strategies
- Microsoft Excel
- Product Selling
- Purchase Orders
- Inquiry Response
- Office Support
- Team Management
- Customer Experience
- Office Operations
- Customer Satisfaction
- Quarterly Reviews
- Recordkeeping Requirements
- Office Supplies and Inventory
- Financial Records
- Complex Problem-Solving
- Document Delivery
- Microsoft Access
- System Improvements
- Operational Efficiency
- Cash Handling
- Sales Expertise
- High-Volume Dining
- Price Memorization
- Table Setting Arrangements
- Order Accuracy
- Age Verification
- Food Safety Oversight
- Hospitality Service Expertise
- Maintaining Safe Environment
- Following Directions
- Changing Diapers
- Emergency Response
- Behavior Management
- Exercise and Outdoor Activities
- Keeping Children Safe
- Giving Medicines as Appropriate
- Licensed Driver
- Responsible Driver
- Time Management
- Vehicle Inspection
- Verbal and Written Communication
- Schedule Management
- Safety Standards
- Safe Driving Techniques
- Route Management
- Driving and Transportation
- GPS and Route Planning
- Customer Service
- Route Logs
- Safety Protocols
- Passenger Support
- Heavy Lifting
- Money Transfer Systems
- Route Mapping Software
- Damage Prevention
- Mileage and Service Logs
- Utilization Optimization
- Assisting Drivers
- Service Dispatching
- Equipment Monitoring
- CDL License
- Accident Reporting
- Loading and Unloading
- Adjusting Routes
- Consulting Supervisors
- Logging Information
- Map Reading Expertise
- Vehicle Systems Maintenance
- Local Street Knowledge
- Local Traffic Laws
- Passenger Safety
- School District Compliance
- DOT Regulations
- Licensing Requirements
- Commercial Driving
- Passenger Assistance
- Creative Solutions
- Traffic Law Compliance
- Pre- and Post-Trip Inspections
- Federal and State Driving Regulations
- Local and State Regulations
- School Bus Policies
- Arrival and Departure Duties
- Log Book Maintenance
- Dispatcher Communication
- Student Interaction
- Operational Improvements
- Special Needs Passengers
- Tires and Brakes Inspections
- Equipment Inspection
- GPS Mapping
Affiliations
School Districts of NJ
Cooking
I really enjoy cooking. It's a calming hobby for me. I enjoy being home on a sunday or rainy day with my family. Nothing is better than all of us eating together. I have a creative mind with a great culinary passion. I like to explore different ethic cuisine.
Languages
English
Native or Bilingual
Spanish
Professional Working
Polish
Limited Working
Timeline
School Bus Driver
Kris Transport Inc.
07.2023 - Current
Secretary, Dispatch, Transportation Coordinator
Kris Transport Inc.
10.2016 - Current
Restaurant Waitress
The Crows Nest Restaurant
07.2010 - 02.2017
Babysitter
Self-employeed
06.2009 - 08.2014
High School Diploma -
Wallington Junior Senior High School