Alycia Norberte

Collect Accident Reports and Checklists

Communicate with the claims team by gathering supporting documentation such as check-out slips, signed rental agreements, police report numbers, impound documentation, witness statements, estimates of damage, and any additional correspondence associated with the accident

Upload photos of damaged vehicles, accident reports/kits, repair estimates, check-in/out slips, rental agreements, and related supporting documents to the claims website

Respond to requests from claim coordinators and fleet department, escalating issues as needed to GM or claims department

Handle calls internally and externally as it relates to customer support, insurance companies, dealerships, repair shops, and other vendors as needed

Perform various administrative and essential accounting functions such as research and billing support tasks, accounts receivables, order supplies, and miscellaneous reports,

Complete paperwork for new hires

Petty cash reconciliation as directed by GM

Assist with customer service adjustments as requested

Obtaining HIPAA guidelines for medical requirements and/or standard. Providing benefits and claim information. Educating member on how their deductible works towards their policy. Reviewing PA information and verifying provider information, location and DOS. Discussing plan types for OE and eligibility. Assist in finding INN providers. Assist in de-escalating difficult calls and making sure the member is satisfied with the end results.

• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.Enhanced customer satisfaction by resolving technical support issues efficiently.Process defective order claims and offer a resolution.Respond to emails in a timely manner.

• Developed strong working relationships with management and executive team through effective scheduling and communication skills.Scheduled installation of vinyl, tile, wood laminate, carpet and cabinets.Print out blueprints of property for installation

• Executed customer transactions, including deposits, withdrawals, money orders and checks.Checked amount details and fraud markers for transaction papers such as checks and money orders.Promoted products or services to each customer to consistently achieve sales targets.Collected member loan payments.Maintained friendly and professional customer interactions.Performed customer transactions for money orders, deposits and western union.Maintained teller drawer to perform transactions.Processed payday loans

• Examined claims forms and other records to determine insurance coverage.Investigated and assessed damage to property and reviewed property damage estimates.Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.Conducted thorough property investigations to identify and classify damages for customer claims.Photographed damaged vehicleCorrespond with other locations for additional documentationMark damage on vehicle in TSD system to determine if the vehicle is rentable or change status to non operational for repair.Upload claim documents to website to process claim.Move damaged vehicle to adjacent lot to transport to repair shop.

• Identify damaged vehicles and take photosCreate accident kit for damaged vehicle and submit to the claim website.Upload photos to claim and input all information into TSD and change status of vehicle.Assist with vehicle returns and process refunds.Correspond with repair shop and move vehicles to the designated lot for repair pick up.

• Maintained up to date knowledge of location policies.Assisted with billing issuesMaintain communication with all FOX locations regarding vehicle issues.Assist customer with roadside emergencies.Dispatch roadside serviceCreate an intake report and send it to FOX location informing them of vehicle issue.Troubleshooting vehicle issues.Authorize vehicle repairs and provide billing information.

• Monitor 18 Fox locations and run a daily forecast.Check premium vehicles and location utilization.Open and close locations and car classes if utilization is too high.Make adjustments to daily and weekly rates according to availabilityCorrespond with location managers regarding reservation issues that may occur.