Alycia Taczanowsky
Datavant
Orlando
17
years of professional experience
Customer-focused professional with 5 years of experience in remote call support. Delivered outstanding service by managing time effectively and resolving complex issues. Seeks a full-time role to leverage interpersonal skills and drive team success while enhancing operational efficiency in fast-paced environments.
Work History
Outreach/Health Information Specialist I
4 Years 7 Months- Managed 40-100 inbound/outbound calls daily to medical facilities for chart retrieval and medical records requests, ensuring timely access to patient information.
- Facilitated the intake of verbal requests from clinical providers and patients; maintained data integrity by logging requests into Healthsource.
- Provided customer support regarding status checks, missing authorizations, and system access issues.
- Reviewed digital authorizations for validation.
- Mentored new hire outreach agents on outbound calling techniques, enhancing their performance metrics through targeted training and support.
- Led outreach team meetings to discuss performance metrics, set goals, and foster collaboration among agents.
- Was chosen to train the first phase of four global agents while meeting all department metrics consistently.
- Processed urgent continuation of patient care requests and ensured compliance with HIPAA regulations.
Outreach agent
8 Months- Conducted high-volume outbound outreach to healthcare provider offices to facilitate timely medical-record/chart retrieval.
- Contacted provider offices to obtain outstanding medical records and resolve barriers preventing chart submission.
- Coordinated and scheduled chart retrieval, including onsite retrieval when appropriate.
- Communicated with hospitals, physician offices, and healthcare staff regarding medical-record requests and submission requirements.
- Educated provider offices on available record-submission methods, including fax, mail, portal, and onsite retrieval.
- Assisted with scheduling issues, pending requests, follow-up activities, and inbound provider inquiries.
- Documented outreach activity, outcomes, follow-up actions, and request status in designated systems.
- Maintained HIPAA compliance and protected confidential health information while communicating with healthcare organizations.
Fraud intake Specialist
7 Years 4 Months- Investigated fraudulent activity, verified transactions, and mitigated risk.
- Managed high volume inbound and outbound calls, gathering detailed information to file formal claims and document in various bank systems.
- First point of contact for suspicious activity and transaction disputes
- Coordinated communication between clients and various departments to streamline service delivery.
- Analyzed credit card applications to assess risk and customer eligibility.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Researched and resolved customer complaints and disputes related to credit card accounts.
Education
Certified Nursing Assistant - Nursing
Medication Tech - Nursing
Certified Medical Assistant - Nursing
Skills
HIPAA compliance and regulations
Data Management
EMR Navigation
Training
HIPAA compliance
Time Management
Data management
Health Information Systems
Attention to detail
Reliability
Remote work
Excellent communication
Timeline
Outreach/Health Information Specialist I
Datavant
01.2022 - CurrentRead More
Outreach agent
Adecco
05.2021 - 01.2022Read More
Fraud intake Specialist
Capital one
01.2010 - 05.2017Read More
Beta Technical School
Certified Medical Assistant from Nursing
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Beta Technical School
Medication Tech from Nursing
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J Sargant Reynolds
Certified Nursing Assistant from Nursing
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