Lakiya Walker
Enter Employer Here
Columbia,SC
5
years of professional experience
Benefits professional with strong foundation in verifying and processing claims, ensuring compliance with industry standards. Known for reliability and adaptability, consistently meeting dynamic needs of team. Brings expertise in data management and communication, driving successful outcomes through collaborative efforts.
Work History
Senior Claims Benefits Specialist
1 Year 1 Month- Assisted legal department in the preparation of cases involving complex or high-value claims disputes when necessary.
- Recognized as a subject matter expert in benefits administration, regularly consulted by peers for guidance on challenging cases.
- Utilized advanced claim management systems to track, analyze, and report on performance metrics effectively.
- Identified trends in claims data to proactively address potential issues affecting benefit payouts or customer satisfaction levels.
Benefits Enrollment Specialist
2 Years 3 Months- Ensured timely reimbursements by proactively identifying potential issues that could delay claim processing and addressing them before submission.
- Managed annual open enrollment process, coordinating informational sessions and providing support to employees throughout the process.
- Streamlined enrollment procedures, improving overall efficiency and accuracy of data collection.
- Reduced errors in benefit verification tasks by conducting thorough audits and rectifying discrepancies.
Patient Benefits Representative
1 Year 9 Months- Assisted patients in understanding their insurance coverage, explaining plan details and coordinating necessary authorizations.
- Expedited claim processing times by proactively following up on outstanding documents or required information from various parties involved.
- Facilitated communication between patients and insurance providers to clarify coverage options.
- Coordinated patient benefit applications, ensuring compliance with healthcare regulations.
Education
High School Diploma
No Dates Required For Education
Skills
Customer Service
Insurance Verification
Denial Resolution
Claims Analysis
HIPAA Compliance Regulations
Benefits Administration
Health Insurance Knowledge
Claims Management Expertise
Call Center Experience
Open Enrollment
Medical Appeals Handling
Policy Interpretation
Timeline
Senior Claims Benefits Specialist
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10.2022 - 11.2023Read More
Benefits Enrollment Specialist
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09.2020 - 12.2022Read More
Patient Benefits Representative
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11.2018 - 08.2020Read More
Audrey Kell
High School Diploma
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