Crystal Williams
North Chesterfield,VA
Summary
To obtain a challenging position in the Customer Service field. I would like to utilize my experience in customer Service experience and grow in the Finical Field for advancement.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims and Benefits Specialist
Allianz
Richmond, VA
01.2023 - Current
- Provided exceptional customer service by promptly responding to inquiries from policyholders regarding their claims status or payment concerns
- Communicated with policyholders, healthcare providers, and legal representatives to gather additional information or clarify claim details
- Maintained accurate documentation of all claim activities in accordance with regulatory requirements
- Participated in regular team meetings to discuss trends, challenges, and best practices in claims processing
Benefits Verification Specialist
Lash Group
Richmond, VA
10.2022 - 02.2023
- Make outbound calls to insurance Companies
- Verify benefits for patients
Delivery Driver
Amazon DSP
Richmond, VA
05.2022 - 09.2022
- Check my to-do list before loading truck guided by GPS to deliver packages in a timely fashion.
Mail Carrier/Deliver
USPS Service
Richmond, VA
05.2017 - 09.2018
- Sort a high volume of mail daily
- Scan a high volume of mail daily
- Ensure all packages delivered in a timely manner
Customer Service Representative
Minacs Call Center
Richmond, VA
02.2013 - 08.2016
- Assist customer via phone with mail order
- High volume call setting
- Assist customer with benefits question
- Process payment via phone
- Solving high demands problems
- Provided policy and service information
- Answered general questions
- Resolved customer information and complaints
- Responded to claim inquiries
- Performed customer service surveys
- Assisted customers with a warm and professional attitude
- Managed client records
Transporter/Driver
Hertz
Henrico, VA
03.2014 - 02.2015
- Transport rental cars from one location to another
- Ensure each vehicle was detailed
- Transport every vehicle in a timely manner
- Ensure inventory for each vehicle is accurate for every lot
Customer Service /Cashier
Wal-Mart
Richmond, VA
10.2011 - 04.2014
- Assist customers with returns and exchange
- Assist customer in Money Center Dept, which includes check cashing, sending funds via money gram
- Assist customers with checking out their items
Education
High school diploma - GED
Adult Learning Center
Skills
- Word processing
- Cashiering
- Microsoft PowerPoint
- Computer skills
- Customer support
- Mobile devices
- Microsoft Excel
- Microsoft Outlook
- Computer operation
- Leadership
- Driving
- Curriculum Development
- Care plans
- Conflict management
- HIPAA
- Banking
- Organizational Skills
- Phone etiquette
- Van driver
- Attention to detail
- Hair Styling
- Communication skills
- Windows
- Clerical experience
- Customer service
- Slack
- Delivery Driver Experience
- Benefits administration
- Hospitality
- Microsoft Word
- Typing
- Freight Experience
- Microsoft Office
- Time management
- Benefits explanation
- Highly skilled in [software]
- Benefits verification
- Problem solving
- Policy interpretation
Certification
Non-CDL Class C Driver's License
Timeline
Claims and Benefits Specialist
Allianz
01.2023 - Current
Benefits Verification Specialist
Lash Group
10.2022 - 02.2023
Delivery Driver
Amazon DSP
05.2022 - 09.2022
Mail Carrier/Deliver
USPS Service
05.2017 - 09.2018
Transporter/Driver
Hertz
03.2014 - 02.2015
Customer Service Representative
Minacs Call Center
02.2013 - 08.2016
Customer Service /Cashier
Wal-Mart
10.2011 - 04.2014
High school diploma - GED
Adult Learning Center