Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alycia Washington

Las Vegas

Summary

Dedicated Customer service representative. Assisting guests with making room, show, restaurant, limo and flight reservations.

Overview

26
26
years of professional experience
1992
1992
years of post-secondary education

Work History

Vip Customer Service Representative

Caesars Entertainment
Las Vegas
03.2000 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Faith Lutheran Jr. Sr. High School
LAS VEGAS, Nevada

Skills

  • Data Entry
  • Data Collection
  • Scheduling
  • Product Knowledge
  • Credit Card Payment Processing
  • Call Center Operations
  • Payment Processing

  • Client Relations
  • Customer Relations

Timeline

Vip Customer Service Representative

Caesars Entertainment
03.2000 - Current

Faith Lutheran Jr. Sr. High School
Alycia Washington