Alycia Washington
Las Vegas
Summary
Dedicated Customer service representative. Assisting guests with making room, show, restaurant, limo and flight reservations.
Overview
26
26
years of professional experience
1992
1992
years of post-secondary education
Work History
Vip Customer Service Representative
Caesars Entertainment
Las Vegas
03.2000 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Faith Lutheran Jr. Sr. High School
LAS VEGAS, NevadaSkills
- Data Entry
- Data Collection
- Scheduling
- Product Knowledge
- Credit Card Payment Processing
- Call Center Operations
- Payment Processing
- Client Relations
- Customer Relations
Timeline
Vip Customer Service Representative
Caesars Entertainment
03.2000 - Current
Faith Lutheran Jr. Sr. High School