Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kandi Reid

Chandler,AZ

Summary

Hello, my name is Kandi Reid and I am currently looking for a a new position within our company to build my career path. I would like to spend my time within your line of business to learn new DoorDash skills so that I may eventually move up and have a lifelong career.

Overview

7
7
years of professional experience

Work History

VIP Customer Service Representative

DoorDash
Tempe Arizona
05.2021 - Current
  • Taking inbound customer calls, chats and emails
  • Additional responsibilities are answering emails for prospective customers and assisting other departments with customer related concerns

Train the Trainer

DoorDash
Tempe, AZ
06.2022 - 12.2022
  • Served as partner and team member to other trainers and staff to achieve compliance objectives.
    Conducted pre- and post-training assessments to measure the impact of training.
    Acted as content expert on required training curriculum to achieve high-quality and effective training for
    staff.
    Analyzed, reported and communicated data relating to training compliance program management.
    Coordinated team exercises and group discussions to increase training engagement.
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Customer Advocate

Carvana
07.2019 - 09.2020
  • Taking inbound service calls for current or upcoming customers
  • Additional responsibilities include flexing to multiple departments for outbound follow up calls, chats, emails.

Customer Service Representative

AT&T
12.2018 - 07.2019
  • Taking inbound service calls for Platinum members
  • Including but not limited to upselling and maintaining mobility, TV, and internet services while also providing a white glove treatment.

Insurance Underwriter

Legacy insurance
10.2017 - 11.2018
  • Taking inbound Services calls from customers and companies under the management of Legacy
  • Additional responsibilities included payments, underwriting flagged vehicles and processing all mail received.

Insurance Agent

Bryan Ross State Farm
01.2017 - 10.2017
  • Maintaining good customer relations while writing and servicing new and current policies
  • Additional responsibilities included Upselling based on customer needs

Inside Sales Representative

Dish Network
Chandler Arizona
08.2016 - 12.2016
  • Assisting in the sales of both TV and internet products while meeting personal and company sales goals.

Education

High School Diploma -

Perry High School
Gilbert, AZ
05.2015

Skills

  • Complaint Resolution
  • Call Management
  • Data Entry
  • Data Collection
  • Product Education
  • Customer Relationship Management (CRM)
  • Product and Service Solutions
  • Problem-Solving Abilities

Timeline

Train the Trainer

DoorDash
06.2022 - 12.2022

VIP Customer Service Representative

DoorDash
05.2021 - Current

Customer Advocate

Carvana
07.2019 - 09.2020

Customer Service Representative

AT&T
12.2018 - 07.2019

Insurance Underwriter

Legacy insurance
10.2017 - 11.2018

Insurance Agent

Bryan Ross State Farm
01.2017 - 10.2017

Inside Sales Representative

Dish Network
08.2016 - 12.2016

High School Diploma -

Perry High School
Kandi Reid