Kandi Reid
Chandler,AZ
Summary
Hello, my name is Kandi Reid and I am currently looking for a a new position within our company to build my career path. I would like to spend my time within your line of business to learn new DoorDash skills so that I may eventually move up and have a lifelong career.
Overview
7
7
years of professional experience
Work History
VIP Customer Service Representative
DoorDash
Tempe Arizona
05.2021 - Current
- Taking inbound customer calls, chats and emails
- Additional responsibilities are answering emails for prospective customers and assisting other departments with customer related concerns
Train the Trainer
DoorDash
Tempe, AZ
06.2022 - 12.2022
- Served as partner and team member to other trainers and staff to achieve compliance objectives.
Conducted pre- and post-training assessments to measure the impact of training.
Acted as content expert on required training curriculum to achieve high-quality and effective training for
staff.
Analyzed, reported and communicated data relating to training compliance program management.
Coordinated team exercises and group discussions to increase training engagement. - Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Customer Advocate
Carvana
07.2019 - 09.2020
- Taking inbound service calls for current or upcoming customers
- Additional responsibilities include flexing to multiple departments for outbound follow up calls, chats, emails.
Customer Service Representative
AT&T
12.2018 - 07.2019
- Taking inbound service calls for Platinum members
- Including but not limited to upselling and maintaining mobility, TV, and internet services while also providing a white glove treatment.
Insurance Underwriter
Legacy insurance
10.2017 - 11.2018
- Taking inbound Services calls from customers and companies under the management of Legacy
- Additional responsibilities included payments, underwriting flagged vehicles and processing all mail received.
Insurance Agent
Bryan Ross State Farm
01.2017 - 10.2017
- Maintaining good customer relations while writing and servicing new and current policies
- Additional responsibilities included Upselling based on customer needs
Inside Sales Representative
Dish Network
Chandler Arizona
08.2016 - 12.2016
- Assisting in the sales of both TV and internet products while meeting personal and company sales goals.
Education
High School Diploma -
Perry High School
Gilbert, AZ05.2015
Skills
- Complaint Resolution
- Call Management
- Data Entry
- Data Collection
- Product Education
- Customer Relationship Management (CRM)
- Product and Service Solutions
- Problem-Solving Abilities
Timeline
Train the Trainer
DoorDash
06.2022 - 12.2022
VIP Customer Service Representative
DoorDash
05.2021 - Current
Customer Advocate
Carvana
07.2019 - 09.2020
Customer Service Representative
AT&T
12.2018 - 07.2019
Insurance Underwriter
Legacy insurance
10.2017 - 11.2018
Insurance Agent
Bryan Ross State Farm
01.2017 - 10.2017
Inside Sales Representative
Dish Network
08.2016 - 12.2016
High School Diploma -
Perry High School