Alycia A. Giles
Portsmouth,VA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospital Unarmed/Armed Security Officer
Allied Universal
03.2020 - Current
- Conducted facility rounds, controlled gate access, and monitored video surveillance
- Collaborated with teams to ensure a safe and secure environment.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Responded quickly to incidents and assessed active situations for security concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
Customer Service Specialist/Facility Attendant
Radford University Recreation Center
08.2019 - 03.2020
- Assisted patrons with exercises, maintained a safe environment, and provided exceptional customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Certified Phlebotomy Technician -
Tidewater Medical Training
Virginia Beach, VA10.2023
Bachelor of Science - Biology
Norfolk State University
Norfolk, VA05.2023
Skills
- Patient Phlebotomy
- Specimen Collection
- Customer Service Excellence
- Registration and Data Entry
- Inventory Management
- Laboratory Equipment Operation and Maintenance
- Security Protocols (from security roles)
- Active Listening
- Communication
- Problem Resolution
- Teamwork
- Critical thinking
Certification
Basic Life Support (BLS) Certification, 2023
CPR/ AED Certification
Tidewater Medical Training Phlebotomy Technician Certification , 2023
Timeline
Hospital Unarmed/Armed Security Officer
Allied Universal
03.2020 - Current
Customer Service Specialist/Facility Attendant
Radford University Recreation Center
08.2019 - 03.2020
Certified Phlebotomy Technician -
Tidewater Medical Training
Bachelor of Science - Biology
Norfolk State University