Alyhia Rivera
Highmark Residential
Holiday,FL
2
years of professional experience
Dynamic professional with a proven track record at Highmark Residential, excelling in customer service and strategic planning. Adept at enhancing resident satisfaction and retention through effective problem-solving and team leadership. Skilled in managing rental processes and ensuring compliance, driving successful leasing outcomes while fostering strong customer relationships.
Work History
Assistant Manger
7 Months- Assisted prospective tenants with property tours, inquiries, and leasing information.
- Processed rental applications, conducted pre-screening, and verified applicant information.
- Prepared and explained lease agreements, renewals, and related documentation.
- Coordinated move-ins, move-outs, and unit availability.
- Maintained accurate records of residents, leases, payments, and property information.
- Communicated with current and prospective residents regarding questions, concerns, and maintenance requests.
- Marketed available units through online listings, advertisements, and follow-up with prospective renters.
- Followed up with leads and maintained a pipeline of prospective tenants.
- Coordinated property showings and appointments.
- Collected and processed rental payments, deposits, and applicable fees.
- Assisted with resident retention, lease renewals, and resolving resident concerns.
- Collaborated with property management and maintenance teams to ensure units were prepared for occupancy.
- Ensured compliance with company policies, lease requirements, and fair-housing regulations.
Leasing Agent
1 Year 5 Months- Assisted prospective tenants with property tours, inquiries, and leasing information.
- Processed rental applications, conducted pre-screening, and verified applicant information.
- Prepared and explained lease agreements, renewals, and related documentation.
- Coordinated move-ins, move-outs, and unit availability.
- Maintained accurate records of residents, leases, payments, and property information.
- Communicated with current and prospective residents regarding questions, concerns, and maintenance requests.
- Marketed available units through online listings, advertisements, and follow-up with prospective renters.
- Followed up with leads and maintained a pipeline of prospective tenants.
- Coordinated property showings and appointments.
- Collected and processed rental payments, deposits, and applicable fees.
- Assisted with resident retention, lease renewals, and resolving resident concerns.
- Collaborated with property management and maintenance teams to ensure units were prepared for occupancy.
- Ensured compliance with company policies, lease requirements, and fair-housing regulations.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Sales strategies
Customer relationship management (CRM)
Retail operations management
Strategic planning
Technical and software skills
- Microsoft MultiPro – property/leasing management, tenant records, applications, leases, payments, and property information.
- Microsoft Outlook – professional email, calendars, appointments, and communication with tenants and staff.
- Microsoft Word – lease documents, letters, notices, reports, and correspondence.
- Microsoft Excel – tracking vacancies, rent payments, applications, occupancy, reports, and other property data.
- Microsoft Teams – internal communication, meetings, and collaboration.
- Microsoft Office / Microsoft 365 – general administrative and property-management tasks.
- PDF/Document Management Software – viewing, editing, scanning, and organizing leases and tenant documents.
- Property Management/Leasing Software – managing tenant information, vacancies, applications, leases, and work orders.
- Email and Internet Browsers – communicating with residents, researching information, posting or updating listings, and managing online applications.
Timeline
Assistant Manger
Highmark Residential
01.2026 - 08.2026Read More
Leasing Agent
Highmark Residential
08.2024 - 01.2026Read More
Tarpon Springs Highschool
High School Diploma
Read More